Sneaks
Minus 10 stars
So update i reached back out like they said and they ignored me been almost 2 months now still no response they leave a comment on your review to try and save there own asses but in the end they still are not what they say they are if I could id take more stars away today as well Minus 10 stars. Theese toys are horrible, first box cost me 100$ canadian. I got 5 toys. 2 of witch i wouldn't even allow my dog to have, and 3 that fell apart within the first 15mins of chewing. The customer service was horrible to deal with. But once they were in contact with me. They were fairly prompt, but delivery took 3 weeks. Then the replacement toys took 3 weeks. Was very poorly packed, and all 4 toys are covered in a black grease like substance. So once again, my dog gets no toys. With the amount of advertisements and commercials they have. You think they would have better reviews. But I see nothing good about this place. Avoid at all cost, or jus throw ur money in the garbage if u you really wanna chance it. Wish there was a way to attach pictures on here
Response from BULLYMAKEFeb 26, 2025
Hello Sneaks - I am sorry to hear you are still having trouble connecting with us - our response time is typically within a few hours via email so what you are describing is concerning. In order to troubleshoot why this might be happening, I will need to grab some identifying information from you in order to trace your account record in our system. I will be sending a Trust Pilot request for information your way to collect this information privately so that we can establish a line of communication via email and support you. ________________________________________ Hello Sneaks. We are very sorry to hear about your experience with the toys and shipping. While the recent Canadian postage strike may have impacted shipping times in your case, it is certainly not expected to find a substance of any kind on our toys. In 2025, we’re working hard to improve our service approach and policies to ensure every interaction is great. We’d love a chance to make things right! If you’re open to trying our products again, please contact us at [email protected] or via live chat, and we’ll find the best option for you.