DO NOT WASTE YOUR TIME OR MONEY!!! I received my first bully box and within 24 hours my one year-old puppy had destroyed both of the toys I couldn’t talk to a live human about my problem.The only thing I could do was send a message. They will not replace your money or help you cancel your subscription. The only thing they’ll do is send you a replacement toy, which is worse than the first one. You also can’t write a review on their site so obviously nobody really cares if you enjoy the product or not. If I could rate with a ZERO I would!
Response from BULLYMAKEMar 11, 2025
Hi Jermaine - we are sorry to hear that you didn't have a great experience with your first box. We recognize that each dog is an individual with a unique play style, which is why our team is dedicated to finding you and your furry family member the right toy types that suit your needs, whether that be our toughest nylon toys for ultra chewers or our ballistic or rope toys for interactive play. Our team is happy to support you via email or live via our website chat to talk with you real time about ensuring you have the best possible experience with our products. We would appreciate an opportunity to make it right and hope to reconnect with you soon!
CM
Cassidy M.
Do Not Buy From This Brand
I have had a terrible experience with BullyMake, and I strongly advise others to avoid this company. In January, I ordered a one-month subscription box, hoping to find quality products for my dog. What I received was deeply disappointing. The treats were mediocre at best and even caused my dog to have digestive issues. As for the so-called "tough chewer" toys, they were nothing more than hard plastic—completely unsuitable for actual play or regular chewing. My dog had absolutely no interest in them.
While the poor product quality was frustrating, it was not my biggest issue. I decided the box simply wasn’t for me and moved on. However, a month later, I was shocked to find another box delivered to my door—one that I had never ordered. Upon checking my account, I discovered that BullyMake had saved all of my personal information, including my credit card details, and had enrolled me in a three-month recurring subscription without my consent. I never authorized this, nor did I receive any notification of the charge.
To make matters worse, the company provides no straightforward way to cancel subscriptions. Their customer service phone number is completely nonfunctional, leaving email as the only option to reach them. When I emailed requesting a cancellation and refund, they outright refused. Instead, they persistently tried to push me into purchasing a different subscription box. It was only after I threatened to report them to the Better Business Bureau and take legal action that they begrudgingly agreed to stop future charges—but even then, they refused to issue a refund, forcing me to accept two more unwanted boxes. To top it all off, after checking my account, I found that my subscription had not actually been canceled as promised. I had to go as far as changing my credit card information to ensure they could not continue to charge me.
This company is deceitful, unethical, and has some of the worst customer service I have ever encountered. Their shady business practices should serve as a warning to anyone considering purchasing from them. I regret ever giving them my business, and I strongly recommend looking elsewhere for pet products.
Response from BULLYMAKEMar 10, 2025
Hi Cassidy - we are very sorry to hear that your experience with Bullymake was not ideal - this is not the standard we strive for at Bullymake. In 2025, we’re working hard to improve our service approach and policies to ensure every interaction is great. We’d love a chance to make things right! If you’re open to sharing additional details about your experience with our supervisor team, we would be grateful. You can reach out to us at [email protected] and ask to be routed directly to a supervisor to discuss.
SG
Sandra G.
Bullymake Review
Shipping updates are always on point. The treats and toys are always well received by my dogs.
One thing I wish you would offer are hard chew toys for smaller dogs. My dogs are 80 lb and 13 lb respectively. The hard toys are way too big for my Jack Russell to handle.
Response from BULLYMAKEMar 7, 2025
Hi Sandra - thanks for sharing about your experience with Bullymake and glad your dogs enjoy their boxes. We also greatly appreciate your feedback about different toy options for smaller dogs as our innovation team is always on the lookout for new opportunities to make you pup's tail wag! Thanks again for being a customer and we look forward to shipping the next box of Bullymake fun your way soon!
IF
Ivor F.
Ordered a cheap exercise walking…
Ordered a cheap exercise walking machine from an advert with ARGOS heading ,paid £41.98 ,given order number 2596, then a day later noticed a debit of £43.42 from AGLAN- DREAMFORHOME BUT HAVE NEVER ordered from this company. Fortunately have been able to claim my money back ( good old Barclays) Scammers don’t deal with this lot !!
Response from BULLYMAKEMar 11, 2025
Hi Ivor - based on your review, I think you have the wrong company! We sell dog toys/treats, not exercise equipment.
AN
Anon.
Absolutely impossible to cancel! Scam!!!
Absolutely impossible to cancel!! My dog didn't like the toys and the treats are not worth the 45/box. They're super boring generic treats. They refused to allow me to cancel the full year subscription. Do NOT subscribe. Had to cancel via my credit card dispute process.
Response from BULLYMAKEMar 6, 2025
Hello Anon - We are very sorry to hear about your experience with Bullymake. While we are a subscription business, it is always our goal to work with our consumers based on their situation and their pup's unique needs and preferences to ensure that they have the best possible experience with us. Our supervisor team would appreciate the opportunity to learn more from your experience with us and make it right - if you are willing, please reach out to our team at [email protected] and ask to be directed to our supervisor team.
JM
Jess M.
Such a horrible experience and product
Such a horrible experience and product. My dog chewed one rot within minutes of having it. I contacted customer service through their email from their welcome email and noone answered. I then open a chat on their site and get such mast service representatives. They FINALLY SAY THEY CANCELED MY SUBSCRIPTION AND now I have another Iverson $50 charge. That ever you do stay away from this company. They do not care about you or your dog.
Response from BULLYMAKEMar 3, 2025
Hi Jess - we are very sorry about your Bullymake experience as what you are describing definitely does not meet the standards of service to which we hold ourselves accountable. We would appreciate the opportunity to make it right - if you are willing, please reach out to our team at [email protected], include a screenshot of this review,/response, and ask to be directed to a supervisor.
JA
Justin A.
Horrible experience
Horrible experience. All toys break fast. Terrible customer service. They lock you into a plan and force you to pay to cancel and then still charge you. DO NOT SUBSCRIBE. loopholes galore. Just a legal scam. All I wanted was a Christmas gift for my dog and I've lost $200, gained a ton of frustration, and relieved a pile of garbage.
Response from BULLYMAKEMar 3, 2025
Hi Justin - we are very sorry that your experience with Bullymake was not ideal. While we are a subscription business, it is our goal to work with pet parents to provide flexibility with modifications in toy types, shipping frequency, and plan types to ensure the best experience possible with our brand. If this wasn't your experience, we sincerely apologize and want to learn more about what went wrong. If you are willing, please reach out to our team at [email protected] and ask to be directed to one of our supervisors - we would appreciate the opportunity to make it right!
CA
Caroline A.
What hasn’t gone wrong with this…
What hasn’t gone wrong with this debacle of a company?
First, the only good thing I will say about them. My dog likes the treats.
Onto the bad and oh how much of it there is.
I managed to work my way through all of the toy types. The rubber toy was done in about 5 seconds. My pup chunked off some large pieces which were a choking hazard to any dog but in particular my maniac. The durable chew toys sound and feel like ceramic. I threw those away immediately. I’m not risking my dog’s oral health for a gimmick. Then the ballistic toys. They were the sturdiest, lasting a whopping 10 seconds. The ballistics are filled with sheet plastic which my dog started to shred (did I mention maniac?). Again serious choking hazard, obstruction, bowel perforation, etc. the rope toys untied almost instantly leaving a ton of threads around. I got lucky in that my pup passed everything she got without an obstruction.
Then to the service. They are so accommodating and kind when you reach out about a toy or to inquire about signing up. Don’t be fooled! When you go to cancel, and you will, the attitude instantly changes.
I’ve read that actually getting the account canceled is difficult. I just finished a 3 month subscription and am waiting to see if I get billed again. If so, I’m going to have a fun phone call to make!
Response from BULLYMAKEFeb 26, 2025
Hello Caroline. While we are happy to hear that you enjoyed the treats, We’re sorry our toys didn’t meet your expectations. While our rubber and nylon toys are tested for tough chewers, we know every pup has a unique play style. Your feedback helps us improve durability and design, as well as product education and recommendations, to ensure a safe and enriching experience for every pup.
As we continue to innovate our products, we’d appreciate another chance to support your dog’s play needs! If you’re interested in trying a different toy in the future, please contact us at [email protected] or via live chat with a screenshot of your review and this response—we’d be happy to send a toy of your choice for your pup to try!