Build.comReviews of build.com

I had a poor experience with a third party carrier for Build.com after months long wait for backordered appliances which stalled my renovation project. I contacted the corporate office of Build.com. While the "on the ground" customer service had longer wait times, Venice Lombard and others on the corporate team demonstrated that they cared, followed up and were amazing! I had purchased tens of thousands of dollars before the incident for my renovation, and for other rentals. I have purchased many times since this very poor experience only because of the kindness, care and follow up of Venice and some others on the corporate team. Very impressive that this company would take customer service seriously and seek to rectify delivery issues and find solution. Thank you to the corporate team for turning a very negative experience around. I have continued to shop with both Build and Ferguson for this reason!

The great people at Builder stepped up and fixed a issue for us. Grohe was no help and put it on seller(Builder). Thank you Builder for doing the right thing.

Don't buy from this company, terrible service and unable to provide basic answers to the status of my order for 2 weeks. I purchased 4 appliances from Build.com for my renovation, working specifically with a sales rep Naya Gambino to ensure all items were in stock prior to making selections. 1 out of 4 items shipped right away, but the rest, 3 of them (in stock items) kept being pushed back for no reason. I received all together 4 emails notifying me of the delays with revised ship dates already passed. The sales rep Naya stopped responding. I finally had to cancel my order 15 days later. Don’t work with this company. Terrible service.

This company is a scam. They sent a defective product to me and will not provide a refund.

Item did not arrived when website said it would. Shopping label was not even printed until 24 hours after I received an email stating it was shipped. Not trustworthy.

I’m a general contractor for over 50 years and Ferguson/ Build.com is the worst company I’ve ever dealt with and that’s saying a lot! Liars and customer service or there lack of is absolutely atrocious. Spent a lot of money with them in the past but never again. I’ll let all my subs and contractor friends know to never buy from them.(they were better when it was build.com)

Purchased a cooktop on 7/26 that build.com salesperson said was in stock and ready to ship. Received a communication one day later saying item was back-ordered and would ship in 4 months! called to cancel the order on 7/28. Rep said they will have to contact Bosch to cancel the order (i didn't buy from Bosch!). two weeks later order has not been cancelled nor credit card refunded. Called again and they answer the same thing: need to wait for Bosch to approve cancelation.

I read these reviews with trepidation after placing an order for a Speed Queen dryer. I was doubtful I’d receive a working item in a timely fashion and would have to contact my cc company. Not so! Two days after ordering I received a shipping notice. Within 10 days I received a beautiful dryer, well-packaged, damage free. This after all local dealers are out of stock until September. I’m relieved and happy. And I saved over $100 shopping at build.com. Recommend - based on personal experience, at least!