Browpro is listed under Accessories.
Browpro (browpro.co) has 405 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Lyndal B.
I accidentally ordered more than I meant to. Kelly was able to fix everything up quickly for me.
Response from BrowproApr 8, 2026
Thank you for sharing your experience. We’re glad Kelly was able to step in and sort everything out quickly for you. We’ll be sure to pass along your kind words. It means a lot to our team. We appreciate your support and are always here if you need anything.
CTarrence
I placed an order for browpro in black. I didn’t use it right away. When I went to open it, I noticed it was brown. I double checked my order to make sure. I in fact ordered black. I had three packs in brown. I sent a message with the issue and received a response and apology. I received the correct order very quickly. I am happy with their response and resolution. I will order again in the future.
Response from BrowproApr 8, 2026
Thanks for taking the time to share your experience :) We're very glad that you now have the correct items. We truly appreciate your support and look forward to your next order :)
Julie
I had an issue with my order which they resolved promptly. I'm happy with my brow stamp and their amazing customer service.
Response from BrowproApr 8, 2026
Awesome! Thank you so much for this lovely feedback :) This made our day
Vicki P.
The product just didn’t work for me, however, customer service went above and beyond by reimbursing me the full amount instead of their original offer of 30-40%, which I greatly appreciated.
Response from BrowproApr 3, 2026
Thank you for sharing your experience. We’re sorry the product didn’t work out for you, but we’re glad our team was able to step in and make things right. It means a lot to know you felt supported throughout the process
Annemarie L.
Ordered two products worth $31. At checkout I never clicked on anything except “pay now”. When I checked my account a day or so later I saw 3 different amounts of money had been removed totalling $200. I contacted the company for an explanation and eventually they came back saying I had ordered add ons. I didn’t and told them so. I tried to cancel the order they said it was too late. Then they started offering discounts started at 20% and moved up to 50% to keep the goods. I refused and have returned the goods which was very expensive to do. Contacted them to say I had returned them sent a tracking number they came back wanting a picture of how I had “addressed” the parcel. Now waiting on a refund. Don’t deal with this company they rip you off with these “extras” and bank on the fact it is too expensive for them to be returned.
Response from BrowproApr 3, 2026
We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We would like to clarify that any additional items are selected during checkout, and we do not process unauthorized charges. That said, we understand how this may have been confusing and sincerely apologize for the frustration caused. Regarding your return, we can confirm that your case has already been reviewed and a full refund has been issued. We're hoping that this matter is now resolved. If you need further assistance, please don’t hesitate to reach out to our support team.
Angel-marie C.
Fast response time, friendly representatives, quick to rectify any issues and even emailed me later unprompted just checking to see if everything worked out ok, great customer service that is rare to find these days!!
Response from BrowproApr 3, 2026
Thank you for your kind feedback! We’re glad to hear you had a great experience with our team and that everything was handled quickly and smoothly. We truly appreciate your support.
Lisa J.
I received my order, but the shipping was very slow. I think it's not really a legit site. I would advise against ordering from them. When you try to track your order, it displays a warning message stating 'suspicious website.'Edit review: They are scammers; they keep charging my card. Do not purchase anything from them!
Response from BrowproApr 3, 2026
We’re sorry about your experience and understand your concerns. Shipping times can occasionally be longer than expected due to transit and carrier processing, and we sincerely apologize for the delay you experienced. Regarding the tracking message, some browsers or networks may flag unfamiliar tracking links as a precaution, but this does not mean the site itself is unsafe. We’re glad to hear your order was successfully delivered, and we would be happy to review your experience further if you have any additional concerns. Please feel free to reach out to our support team via email. Your feedback is important to us and helps us continue improving our service.
John G.
I ordered one set of browpro but company have charged me for extra sets saying I must have ordered them...I didn't but they will only offer a discount for extras...I think this is a bit of a scam & I will never use them again.
Response from BrowproMar 31, 2026
We’re very sorry to hear about your experience and understand how concerning this situation must feel. We’d like to clarify that any additional items are selected during checkout, and we do not process unauthorized charges. That said, we understand how this may have been confusing and sincerely apologize for the frustration caused. We would appreciate the opportunity to review your order and make sure everything has been handled correctly. Please provide your order details so we can investigate further and assist you toward a resolution. Your feedback is important to us and helps us continue improving our processes and communication.
