Susan R.
I'm very happy with service sorry…
I'm very happy with service sorry pressed wrong box
Response from BrowproMar 15, 2026
No worries at all and we’re glad that you’re happy with the service :)
Browpro is listed under Accessories.
Browpro (browpro.co) has 405 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Susan R.
I'm very happy with service sorry pressed wrong box
Response from BrowproMar 15, 2026
No worries at all and we’re glad that you’re happy with the service :)
Susan F.
I was very disappointed with my ‘blonde’ eyebrow colour you sent me. It isn’t blonde at all, it is orange or ginger in colour! I realise blonde is hard to replicate, but surely very light brown/grey would have been better? A waste of money for me.
Response from BrowproMar 15, 2026
We’re sorry to hear you were disappointed with the shade you received. We understand how frustrating it is when the color doesn’t match your expectations — especially with blonde tones, which can vary quite a bit. We’d like the chance to help make this right. Please provide your order details so we can review the shade issue and discuss the available options, such as an exchange for a different color that may suit you better. Thank you for sharing your feedback — it helps us continue improving.
Customer
I didn't want to be on a monthly charge. I notified them and they did refund my money and canceled my subscription which I didn't realize was a subscription when I order brow spong and color. There is nothing wrong with product at all but I don't use makeup that much and didn't want it every month. They were good at refunding my money and canceling my subscription .
Response from BrowproMar 14, 2026
Thank you for sharing your experience! We completely understand that a monthly subscription isn’t for everyone, especially if you don’t use makeup often. We’re glad our team was able to cancel the membership and process your refund quickly, and it’s great to hear you were happy with how the situation was handled. We truly appreciate your feedback and your support. If you ever need anything in the future, we’re always here to help! 😊
Rust M.
Scamming pricks- dont buy anything from these thieves
Response from BrowproMar 11, 2026
We’re sorry to read your comment and understand that you’re upset. That’s not the experience we want anyone to have. We’d really like the opportunity to look into what happened and assist you properly. Could you please share your order number or contact our support team directly so we can review your account and address your concerns? We’re here to help resolve this.
Elaine H.
I call because there was a charge I had in question. Which was explained. I Inform the customer service representative I didn't want it. Which was refunded to me.
Response from BrowproMar 11, 2026
We truly appreciate you taking the time to share your experience. If you ever need anything else, we’re always here to help! 😊
Iain M.
I mistakenly ordered a triple pack of Browpro stamps as well as what I intended (a single pack to see if my wife liked the product). I also made an error in asking for my order to be expedited. I emailed Browpro and got an instant reply. They cancelled the triple pack and expedite service and reimbursed my Paypal account straight away. So refreshing to deal with an honest, curteous company these days. Thank you Browpro.
Response from BrowproMar 9, 2026
Thank you so much for your kind feedback! We’re really glad we could help sort out the order changes quickly and get the refunds processed right away. It means a lot to hear that you had a positive experience with our team. We always aim to make things simple and stress-free whenever customers need assistance. Thank you for your support, and we hope your wife enjoys the BrowPro stamp! 😊
Helen H.
Ordered 2 by mistake and joined in error . Got my money straight back as soon as I told them so you know they are reliable
Response from BrowproMar 7, 2026
We really appreciate your kind words and your trust. If you ever need anything in the future, we’re always here to help! 😊
Sandra B.
There was a mix up with my order, with over ordering and over payment. I emailed the support team straight away to cancel part of my order and they responded quickly to try to sort it out. Only after a few emails they cancelled what I didn't want and refunded the amount back into my account. Very efficient and helpful.
Response from BrowproMar 5, 2026
Thank you for sharing your experience! It’s great to know the unwanted items were canceled and the refund was processed smoothly after reaching out. We truly appreciate your patience and your kind words about the team. If you ever need anything else, we’re always here to help! 😊