BrowproReviews of browpro.co

I placed an order for one item. I checked my account and four more unauthorized orders totaling $81 were billed to my PayPal account. I opened a case for review and 24 hours later I got an email saying they were authorized and case closed. I spent 90 minutes on the phone and finally got someone who would listen to me. I am supposed to get a response by May 20th. As a retired compliance officer, I will file numerous cases for fraud if this is not taken care of as I have found similar problems for other customers. Update 05/20/2026 I received an email asking for information to refund my money. I did send the information. Meanwhile, three items showed up in the mail that I did not order nor did I want. What would a 72-year-old woman want with all this eyebrow make up? No sign of any refund yet. I would happily send back these items that I received if I could just get my refund, but it’s been five days with no response. 3rd update, May 27th..Once again I heard from Browpro asking for more information which I provided. It’s been several days with no response. There are complaints all over the internet regarding this company as well as on the better Business Bureau site with the same problems I am having. Why they are still in business is beyond me. July 1st update. It appears that they ask for information (like they are really going to make an effort to make things right) and then disappear. HORRIBLE COMPANY Update July 9,2026 Once again I get another message asking for my information to resolve this issue. I have sent the information twice and never received a reply. I am done sending the same information over and over again just to be told that I need to send it again.

My issue was resolved in a timely manner with excellent customer service!

Great customer service, I made a mistake when placing my order and they worked quickly with me to correct it before it shipped, which was also very fast!

Customer service is excellent. I mistakenly ordered an item and Sadie responded immediately to my problem and it was solved in a couple of e mails and I received a refund. Very satisfied.

An over order and the refund came very quickly. Great communication.

This product is a messy powder and the stamp doesn’t work as described. When you contact them for a refund they will offer a discount but returns are at cost to you.

They were most helpful thank you for the helping with my refund and and i look forward to buying again.

I had an extra charge on my card that was not authorized by me, it was accidentally checked when the site refreshed. I contacted customer service and they took care of it. It was easy, it didn’t take a long time and they made sure I was happy with the resolution. Which I am. They refunded the full amount and I would be completely comfortable ordering from Browpro again.