Browpro is listed under Accessories.
Browpro (browpro.co) has 405 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Barb B.
I did not receive the first order. The support staff kept in contact with me until shipment was received. I was pleasantly surprised. Thank you!
Response from BrowproMay 23, 2026
We’re sorry for the issue with the original delivery, but we’re glad our support team was able to stay in touch and help ensure your shipment arrived safely in the end. We truly appreciate your patience and your support!
Tammy F.
So i ordered them they said they were delivered on April 18th. I never got them. I called and I was suppose to get a call back with a good tracking number and NO ONE has called me back. I just want my money back now. I really wanted this product, but I dont do business with liars and theives. I did receive a email and they said that they would resend my order. So I am waiting to receive it we will see if it shows up
Response from BrowproMay 23, 2026
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the delivery issue and for the lack of follow-up regarding the tracking information. This is not the level of service we aim to provide. Please provide your order details so we can urgently review the shipment status and assist you with a resolution, including refund options if applicable. We truly appreciate your patience and the opportunity to make this right. UPDATE 6/3/26: We've checked your account and it shows that your order was delivered on May 31st. It appears the 1st shipment got lost so, we reshipped your order at no cost to you. If still not yet received, please email us directly to rectify. Thank you!
Dawne M.
I ordered their product last month which would be April 2026. It is now May 17th 2026 and I have been writing somebody and by email on not receiving their product. And also when they gave me a tracking number for the original product My mail carrier said that the tracking number was no good. To my surprise. I've never had that happen before. So oh yeah they also included me in their VIP membership without my approval. Luckily my bank asked me if I purchase the item and I said no and they didnt and get paid and I had to get a new bank card. So at this point I've been dealing with I'm still by email the return email is just apologizing for the inconvenience and I don't even know if I'm going to get the product or my money back. The other big problem is I emailed them before I ordered the product to make sure that they would not do what they did as for the VIP membership or send any other products out. I would give him a zero I don't have the money to waste on things like this and I don't think anybody else does. If I were you I would think twice about it and there are other products out there like this so good luck.
Response from BrowproMay 23, 2026
We’re very sorry to hear about your experience and understand how frustrating and stressful this situation has been for you. We’d like to clarify that the VIP membership associated with your account has already been canceled, and no charges were processed for it. Regarding your order, we confirmed that a replacement shipment was arranged at no additional cost to you, and the updated tracking details were sent via email. We sincerely apologize for the confusion and inconvenience caused by the original tracking issue and delivery delay. If there's still any remaining concerns, please reach out to us via email. Thank you!
Maureen
I made an error with my ordering which was a big amount for me I contacted Browpo as soon as I realised what I had done Leah was the person looking after me we sorted things out which was best for me I was very grateful and relieved. I am now looking forward to receiving my Browpo order. I would recommend this company for their helpfulness once again Maureen
Response from BrowproMay 23, 2026
Thank you so much for sharing your experience, Maureen. We’re so glad Leah was able to help sort everything out and give you peace of mind. We understand how stressful ordering mistakes can feel, and we’re happy we could assist in finding the best solution for you. We truly appreciate your recommendation and support, and we hope you absolutely love your BrowPro order when it arrives!
Mayra G.
Love the product , the eyebrow shape is pretty good, I also got one for my mum and she also loves it, just dab and stamp done in a few minutes. The colour is great.. they will last a long time.. great product. I ordered 4 so I will have plenty for a while.
Response from BrowproMay 23, 2026
It’s great to know you’re enjoying the shape, color, and how quick and easy it is to use. We truly appreciate your support and hope you continue enjoying all four for a long time to come!
Lily N.
I had some issues to resole and the process was dealt with by Sadie - she was super professional and genuine in the way she actioned everything - thank you Sadie!
Response from BrowproMay 15, 2026
Thank you so much for your kind words! We’ll be sure to share your feedback with Sadie— recognition like this truly means a lot to our team. Thank you again for taking the time to share your experience with us! 😊
Patricia
At the time I placed my order I made a mistake and hit the wrong buttons causing a charge of over $100. Leah, at customer service, responded very quickly and resolved my problem. She understood my mistake and immediately proceeded to issue a refund! I’m using the BrowPro already and I’m very pleased. I definitely recommend the product and the company as a whole. Thank you Leah!
Response from BrowproMay 15, 2026
We’re glad Leah was able to quickly assist and resolve the issue for you. Mistakes can happen during checkout, and we’re happy to hear everything was handled smoothly. We’ll make sure Leah receives your kind feedback. Thanks for your support! 😊
Julie M.
Product arrived quickly had an issue with delivery charge which was sorted very promptly after I emailed product looks good too
Response from BrowproMay 15, 2026
We’re happy to know that your order arrived quickly and that the delivery charge concern was resolved promptly. It’s also great to know that you’re pleased with the product. We truly appreciate your support and thank you for giving us the opportunity to assist you!
