BrowproReviews of browpro.co

Customer service, Tiffany was absolutely amazing.

Purchased this item a few weeks ago. To cut a long story short, after a couple of weeks, I cancelled the payment by bank, thinking I wasn't going to receive the product . The very next day, the product arrived, so had to get in touch with the bank to rectify it. Also Pro brow sent me a very nice email, and were extremely understanding, about the error. They allowed me to keep the product as well as the refund. The product itself, is good, a it fiddley to start with. ( needs a little practice) . I have to repeat, the service from this company was very good, and I'd definitely recommend. Thank you Sophia.

Very very helpful updated shipping would highly recommend

Refund I received my product in good time,but I had over ordered and made contact, the communication was excellent. I cannot fault the company at all and gratefull for communication and refunding. My transaction occurred July 2026 I received the product in very good time. Thankyou

This company is affiliated with Nymbus LLC which are scammers. I purchased the browpo as a one off purchase not a subscription yet I have been scammed by Nymbus LLC as they have taken money from the account linked up to my PayPal account. The only way to stop these scammers is to cancel your subscription in PayPal . I have read other comments about people being scammed by Nymbus LLC and they reported to paypal about them and requested a refund of monies taken out and paypal sided with the scammers. So please be aware of this scammer and the online stores it is affiliated with and there seems to be a few stores.

The customer service was brilliant but I didnt like been automatically subscribed to £30 a month. Thank fully ive been given a refund

Extremely concerning charges – refund requested immediately I am writing this review on behalf of my mother, who is currently on the phone with her bank attempting to stop transactions associated with BrowPro. My mother made this purchase because she was trying to do something kind for me. I am currently undergoing chemotherapy and am about to lose my hair, including potentially my eyebrows, and have been feeling extremely self-conscious about it. She believed she was making a one-off purchase of approximately $20-something, including three products and shipping. Instead, she has discovered two separate charges of approximately $30 and $70 associated with this purchase. These charges were not what she understood or intended to authorise when placing the order. My mother is also a pensioner and does not have money to simply lose to unexpected charges. What was supposed to be a small and thoughtful purchase to support her daughter during cancer treatment has now resulted in her having to contact her bank because she is frightened that further money may be taken from her account. We are requesting that BrowPro immediately: 1. Cancel any subscription, membership, recurring payment authority or other ongoing arrangement that may have been created in connection with this purchase. 2. Remove her payment details from any system where they are stored and ensure that no further charges are attempted. 3. Provide written confirmation that there will be no further transactions. 4. If her bank is unable to stop or reverse the approximately $30 and $70 transactions, refund those amounts in full to the original payment method. 5. Do not require her to provide unnecessary additional financial or personal information in order to obtain the refund. Given what has occurred, she is understandably extremely reluctant to provide this company with any more sensitive information than it already holds. If BrowPro believes these additional charges were authorised, I would ask the company to provide clear evidence showing exactly where, before payment was submitted, my mother expressly agreed to these specific amounts and/or any recurring subscription or membership. This experience has been incredibly upsetting. My mother thought she was spending a small amount of money to help her daughter feel a little more confident while going through chemotherapy. Instead, she is now worried about the security of her bank account and whether more money will be taken. We are giving the company the opportunity to resolve this properly: cancel everything associated with the account, ensure there are no further charges, and refund any disputed transactions that the bank is unable to stop or reverse. If this is resolved promptly and in full, I will update this review accordingly. Until then, I would strongly encourage anyone considering purchasing from this company to carefully check exactly what they are agreeing to, take screenshots of the checkout process, and monitor their bank account afterwards.

Brow Pro is as described in ads online. It is easy to use and works as it should. It is much better than pencils for thin or splotchy brows. It is an excellent product for anyone who has lost full brows , especially from illness or aging. I will order again when needed and recommend to others.