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Brightside Health Reviews | Read Customer Reviews of brightside.com

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Health & Medical
Mental Health
Brightside Health

Brightside HealthReviews of brightside.com

3.91,577 reviews
Mental Health

Brightside Health3.9

Reviews1,577 About Contact

Overall score

3.9 out of 5

Average

Average of 1,577 reviews

Distribution

5★65%
4★6%
3★4%
2★3%
1★22%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(415) 360-3348
brightside.com
[email protected]

About Brightside Health

Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.

Brightside Health (brightside.com) has 1,577 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: brightside.com
Website: brightside.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 18% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Brightside Health reviews

1,577 approved reviews, newest moderated first

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Patricia W.
Oct 11, 2025
Very organized
Very organized, and easy to use.
Report
Nicolle D.
Oct 10, 2025
Great convenience but app is not the easiest
I love the convenience and I really like my therapist but I have some issues using the app and that keeps me from giving the best review
Report
Jen D.
Oct 10, 2025
My psychiatrist and therapist are…
My psychiatrist and therapist are great, getting my medical records and medical certifications has been an issue for my fmla, i am still trying to get the right paperwork
Report
Donna H.
Oct 10, 2025
…Great Experience….
Easy to use web site my counselor Grear is wonderful, fun, insightful and helpful
Report
Kara C.
Oct 10, 2025
Great staff an resources so far
Great staff an resources so far
Report
Caroline S.
Oct 10, 2025
Stop charge outrages fees for missed…
Stop charge outrages fees for missed appointments the doctor can miss an appointment and its fine but you are not allowed to miss one without being charged a out Landis fee
Response from Brightside HealthOct 14, 2025
We understand concerns about missed appointment fees. Our cancellation policy is designed to respect our providers’ time and ensure appointment availability for other members seeking care. The policy and fee details are shared in appointment reminders and confirmation emails. If you believe a fee was applied in error, please reach out to support.brightside.com and our team will review it promptly.
Report
Cynthia S.
Oct 10, 2025
They have been so good to me
They have been so good to me. I have been helped so much. I’m so grateful for the Brightside Health team. Thank you
Report
A. T.
Oct 9, 2025
Good things
I like the reminders, I like the ease of use and I really like my counselor
Report

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