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Brightside Health Reviews | Read Customer Reviews of brightside.com

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Health & Medical
Mental Health
Brightside Health

Brightside HealthReviews of brightside.com

3.91,577 reviews
Mental Health

Brightside Health3.9

Reviews1,577 About Contact

Overall score

3.9 out of 5

Average

Average of 1,577 reviews

Distribution

5★65%
4★6%
3★4%
2★3%
1★22%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(415) 360-3348
brightside.com
[email protected]

About Brightside Health

Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.

Brightside Health (brightside.com) has 1,577 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: brightside.com
Website: brightside.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 18% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Brightside Health reviews

1,577 approved reviews, newest moderated first

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Amari J.
Oct 2, 2025
My Therapy Sessions
My therapist is very observant and listens well. She makes me comfortable with speaking about very sensitive topics. She has a calm aura that helps me feel safe as well.
Report
Charlotte B.
Oct 2, 2025
Best short term therapy I’ve ever had
Best short term therapy I’ve ever had. Thank you.
Report
customer
Oct 1, 2025
Great help but bad billing
The therapist I was assigned to was amazing the only drawback is I had no way of know how much anything was and the bills came at random times with no notice. Even when signing up and starting therapy we weren’t charged for around a month. Turned out to be $35 a session but it really adds up
Report
Marianne C.
Sep 30, 2025
My therapist listens to me
My therapist listens to me, she offers ideas and mindful exercises that pertains to me as an individual.
Report
Michael D.
Sep 29, 2025
Seemless
The company made it super easy to get hooked up with a therapist quickly. The mobile app is easy to use for check-ins and scheduling appointments. Seamless!
Report
Peter B.
Sep 27, 2025
Everyone's understanding of what I was…
Everyone's understanding of what I was experiencing. The anxiety and negative thoughts that I was having robbed me of my energy and happiness. They offered answers and treatment to help me overcome the challenges I was having. Thank you to everyone there.
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Sherrie M.
Sep 27, 2025
My therapist is phenomenal
My therapist is phenomenal. The app is easy to navigate. I would recommend Brightside to anyone seeking online therapy. I would also use Brightside for medication management except that you are unable to provide my xanax.
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Lawrence G.
Sep 25, 2025
BEING IGNORED BY BRIGHTSIDE
I HAVE REPEATEDLY ASKED IF I WILL BE COVERED BY MY INSURANCE. I GOT A NICE E-MAIL ASKING FOR COPIES OF THE FRONT AND BACK OF MY INSURANCE CARDS. I HAVE SENT THESE TWICE NOW BUT HAVE GOT NO RESPONSE FROM BRIGHTSIDE
Response from Brightside HealthSep 29, 2025
We’re sorry for the difficulty in getting confirmation of your insurance coverage. We understand how frustrating it is to share information multiple times without a clear update. Our team works with insurance partners to verify coverage as quickly as possible, but delays can happen. Please know we’re actively working to improve communication so members don’t feel left waiting.
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