Mary
Find it difficult to rebook appointment…
Find it difficult to rebook appointment with current psychiatrist

Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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1,577 approved reviews, newest moderated first
Mary
Find it difficult to rebook appointment with current psychiatrist
Kristy
My therapist was amazing to work with. She helped me out a lot.
Jeff W.
Very disappointed in this company, the psychiatrist that prescribe my medication the customer service the follow-through is horrible. I’m ready to jump ship and find another company. I received a prescription six weeks ago and because of the doctors inability to follow through with calls and messages and the companies lack of office support. I would not recommend this company.
Response from Brightside HealthDec 23, 2025
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. We strive to provide timely clinical follow-through and responsive support, and it’s concerning to hear that this was not your experience. We would welcome the opportunity to review what occurred and address any gaps in care or communication. If you’re open to it, please contact our Quality Team at [email protected] so we can look into this further.
Gian C.
The social workers are great active listeners and very cooperative with helping the patient work toward their goals.
Becca R.
I love the attention to detail with my therapist as well as my psychiatrist. However with the visits being so costly, it is hard for me to do 1-2 sessions a week as suggested.
Karol G.
Very helpful and you can sit at home
S M.
Do not use this service, they use fraudulent billing approaches and will charge you during disputes when they ignore insurance.
Response from Brightside HealthDec 23, 2025
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We take billing concerns seriously and would like the opportunity to review your situation in detail. If you’re open to it, please contact our Quality Team at [email protected] so we can look into this further and assist appropriately.
Shona
Great support, responded to my inquiries fast and my provider Brent Wilson was extremely helpful