Brightside HealthReviews of brightside.com

I recently moved to TX and needed to find a psychiatrist to prescribe medications I am currently on and need to continue. My NY doctor couldn't continue prescribing across state lines now that I've officially moved out of state. I found Brightside online, so I looked for a phone number to set up an appointment, but I couldn't find one. Everything needed to be filled out online. So, I filled out a detailed profile, stating my need for a psychiatrist that can prescribe certain medications. They immediately "matched" me with someone and I set up an appointment. I hadn't realized they matched me with a psychologist at the time. I assumed they knew what I needed and matched me accordingly. MISTAKE. But I quickly realized the mistake and tried to cancel it. I tried numerous ways to contact them within the permissible time frame but was unable to get anyone on the phone and never got a response to the messages I sent. Therefore, out of courtesy to the therapist, I showed up to the online appointment only to let the provider know that I had tried to cancel. He told me he had already been contacted and wasn't expecting me but had left his computer on just in case. I, on the other hand, was never notified that my messages had been received and therefore showed up. He began asking me questions and talking about my needs for a good half hour (much more than I planned on staying on the phone), but said since he can't prescribe medication, he was unable to help me (which I knew from the start). He even acknowledged that the "match" was a mistake. I received a bill for the visit and ended up paying $25. I later found out that the medicine I need and put in my profile could not be provided by ANYONE in their group. At that point I felt deceived and that I deserved a refund. I tried calling the number on my bill, but I was put on an interminable hold, so I finally gave up. Eventually I found an email and wrote to billing explaining my situation and they said they would not give me a refund since I had a session and that the therapist needed to get paid. I agree, but it shouldn't be me paying the bill. It should be Brightside. Moral of the story: STAY AWAY FROM THIS BUSINESS!

Really poor response time to inquiries about billing issues. I messaged 2 weeks ago and it still isn’t resolved. There should be a non-AI option for billing issues.

Great experience

The help desk was amazing! The app had a glitch but it was fixed promptly. My physician is wonderful and really listens to me! This is a convenient app!!

The therapists are fine but the cancellation policy is too stringent compared to other Plans and the app completely stinks. The website never worked either and no matter what I was trying to do, it kept me in a signup loop. You can’t get help quickly as therapists are not required to answer for 3 days.

Transparency, empathy and clarity

The tools and councilors available are outstanding. But the site is a little glitchy. Some time I can't do the checking and homework assigned due to it constantly directing you to sign in but it redirects you to the home screen. After two days I was able to check in. And at my last appointment time I had to sign in and out 3 times before it let me join my session. So great people and good quality therapy. But the app need much work.

Spent $95 to have the doctor tell me they don't prescribe medication. I've recently moved to Arizona and need to find a doctor to refill the prescriptions I've been on for 15 years. They should clearly state they don't prescribe meds so people don't waste their time and money!