Meghan B.
Unexpected Billing Issues- still unresolved
When I booked the initial appointment, it appeared that my insurance was accepted. Minutes after booking, my primary care provider confirmed they would be prescribing my medication, so I attempted to cancel the Brightside appointment immediately. However, the system would not allow cancellation due to the 24-hour policy, even though the appointment had just been scheduled. After the visit, I received an Explanation of Benefits showing I would be responsible for $388 because the provider was out of network. Once I learned this, I canceled the follow-up appointment approximately 23.5 hours in advance, yet was still charged a cancellation fee. I contacted support, submitted documentation, and requested review, but more than a week later the billing issue remains unresolved.
Response from Brightside HealthJan 5, 2026
We’re sorry to hear about your experience and the billing concerns you described. This is not the outcome we want for our members, and we understand how frustrating this situation can be. We’d like to review this further and help make it right. Please contact us at [email protected] so we can look into the issue and follow up directly.