Brightside HealthReviews of brightside.com

Response from Brightside HealthJan 12, 2026

We’re sorry for the frustration caused by this experience. Providers may occasionally leave Brightside unexpectedly for a variety of reasons. When this occurs, we make efforts to notify members and are currently reviewing our communications to ensure notifications were sent as intended. For privacy reasons, we’re unable to share personal details regarding a therapist’s departure. Our goal in assigning a new provider is to support continuity of care with minimal disruption. We also regret the delay in follow-up after your call and are addressing this internally. Thank you for bringing this to our attention.

Response from Brightside HealthJan 12, 2026

We’re sorry to hear about your concerns regarding billing. We’d like to learn more so we can review this and assist appropriately. Please feel free to contact our Quality team directly at [email protected] so we can look into this further.

Response from Brightside HealthJan 15, 2026

Hello. This is unacceptable and we understand how this would be a frustrating experience. I can confirm our member services team has outreached to confirm resolution of this billing discrepancy and our quality team is further investigating your no show experience with your first appointment. If you would like to provide any further details or discuss any further concerns you are experiencing in your care, please feel free to outreach to quality directly at [email protected].

Response from Brightside HealthJan 7, 2026

Thank you for bringing this to our attention. Our Support team has reached out directly to assist you with reviewing the $97 charge and to help resolve this issue as quickly as possible. We appreciate your patience while they work with you toward a resolution.