Brightside HealthReviews of brightside.com

My therapist is amazing. Sje is a perfect fit for me and I cant wait to continue my therapy.

I thought the app was easy to use, and the questionnaires were not too extensive. However, although they accepted my insurance, it did not mention that they were out of network, so I was hit with a ton of expenses that I did not expect. I know that was a failure on my part because I did not check before I proceeded, but it was also not mentioned to me by the company about checking for out of pocket expenses with out of network insurance. It was convenient to be able to be seen virtually, but it was not worth the cost at the end of the day. I ultimately it was only able to see the psychiatrist once and my therapist twice before my bills became unmanageable. I did not find the therapy sessions valuable either, as a therapist myself the therapist provided very entry level, and almost scripted conversation.

I had a Telehealth appointment after spending a good 45 minutes filling out all the online forms and answering many questions. The earliest appointment they had was 3 hours later, so I waited, and not even 1 minute into the call, they told me they could not prescribe medicine because it is against their policy. I specifically made the appointment for that reason. Then they told me I did not read the fine print. ARE YOU SERIOUS?? I asked for help and got nothing. Highly disappointed, and this was number one in a Google search? COMPLETELY USELESS COMPANY!!! DO NOT WASTE YOUR TIME!!!

They have been extremely helpful. And have given me a lot of ways to help handle my anxiety and depression and they do it without judgment and they listen to what you have to say and your concerns

Brightside has developed a comprehensive mental health service for anxiety and depression. I filled out the intake questionnaire which is extensive and based on my answers they matched me with a therapist and setup a half hour appointment to review the intake and get more information. I felt very comfortable with the therapist so we agreed to start therapy. The scheduling process is in the app. The app gives a schedule. You pick the date and time. You login to the app and join the meeting. We met 4 times each a week apart and I was able to resolve the issues that I was struggling with. I also gain insight into my feelings and emotions.

I really enjoyed my therapist. The last month or so things seemed off, not the scheduled we had for months prior and late a time or two. The last session I had I was blindsided with them wanting to discharge me due to the fact that I was and I am unable to do IOP or PHP, due to family situation. I understand the suggestion of them but I felt I was/am being forced to do these or I lose care, which I needed. It really broke my heart because I thought I would have a little more empathy for my situation but instead I was forced out. I was told I could return after completion but I am unable to go do IOP or PHP. So i sadly have had to lool for someone else. I am thankful I have a PCP who referred me. Brightside gave resources but as stated I am unable to do them. My biggest thing is that a suggestion was made, I explained my situation and still felt forced out and it sucks because the progress I did make, feels like I have to completely start from ground zero. What they did and how they went about it in my opinion was not fair and unprofessional, by not talking to me prior to making the decision. My therapist was a rating of 4, but all together the company a 2 if not a 1 because of how this was handled.

I picked a great therapist for myself. They send reminders about your upcoming appointment. They alert you if your therapist is running late. They give you thought provoking videos and questionnaires. They have help when you need it outside of your appointment.

They cancelled my plan while I was trying to fix my insurance.