Brightside HealthReviews of brightside.com

I was directed here by my insurer. The website seemed simple enough. Before completing my profile, I called to ask if providers are able to complete work-related documents. The rep was helpful and told me this was permitted at provider discretion. I went forward and booked psych and therapy appts for the next day. 7 am comes and i meet why the psych who was essentially a pill-pusher. He wanted to get quickly to what medicine he can give me and send me on my way. There was no real eval or discussion of my history. I told him getting a prescription wasn’t really my top priority and the provider said there’s nothing he can do if i don’t want meds. I restated that i am not against meds if thats what is necessary, but it wasn’t my main focus or the reason i scheduled the appt. I asked him what the process looked like for medical paperwork and he stated he’s not allowed to do that. I told him that customer service gave me different info and he stated they must be misinformed because it’s not something we can do. He agrees to cancel the appt so i can get a refund and recommends I find a local provider. I call 988 because I'm beyond overwhelmed and struggling to continue bouncing through providers. I get on the platform and attempt to cancel the therapy i had scheduled since this won’t work for me. I was told i must pay a $120 fee to cancel or if i didn’t show. I call customer service again because the crisis response team is on the way and i won’t be available for the appt but also shouldn’t have to pay $120 for a cancellation when services were not properly represented to me. The rep who answered was rude, kept reading me the policy, and told me that i need to have the provider call them to learn the policy. She told me i must cancel it myself and be charged, but she would ask her manager to consider a refund. She continued to state policy despite me pointing out that I’d scheduled the appointment only 16 hours before so it’s impossible to give 24 hours notice. I also informed her that the crisis response team was on the way and i can’t make the appointment. She didn’t care about any of this so i locked my card, cancelled the appointment, and went to a facility that could help me. Upon returning home Matthew was very understanding and helpful. He removed the fee and closed my account.

Thank you so much for providing this service! I absolutely love being able to check in with my provider anytime I need to right from my phone. It was so easy to get my prescription and it is so helpful in this phase of my life with young children! I love it!

I felt confidence from the therapist and nurse

I absolutely love them!

I feel like they truly care about my well being there very professional honest and helpful to me

They show pictures of your care being MD’s - psychiatrist. That’s the provider I thought I was getting but they made my appointment with a social worker when I found out I immediately canceled the appointment and was charged 165. And 120.00. I have emailed many times and no response!

Here is a polished, balanced, and professional version of your review: The technology platform is convenient and helpful, especially having the option for virtual appointments. However, at times it made me feel somewhat disconnected from the human element of care. While virtual meetings are a great option, it’s important that providers remain fully engaged, as if the session were taking place in person. I experienced this disconnect more during my appointments with the psychiatrist than with my therapist. That said, I am very satisfied with my therapist and the guidance and suggestions she has provided so far.

Very professional, caring. Easy to make appt, appt on time, virtual is s plus. My provider is the best