Brightside HealthReviews of brightside.com

My therapist and psychiatrist is amazing and I can’t complain! They message back within 24 hours

I love the service providers, but the costs? Why am I paying with my insurance. My doctor has prescribed the same meds so no need for the NP anymore.

I have been a client with this therapy services for nearly a year. Over the past few months, I updated my insurance information, yet I was repeatedly told that my insurance was out of network. Despite multiple emails and phone calls, responses were delayed for weeks, and my account was incorrectly switched to self-pay. During this time, my appointments were repeatedly canceled or closed without resolution. I made numerous attempts to clarify the situation and was consistently informed that my insurance was in fact in network. I was also told that a manager would contact me; however, it took over a month and multiple follow-ups before I finally received a call. When I did speak with the manager, the response felt dismissive. I was told the issue was due to an IT error and that I would need to submit itemized receipts to my insurance for reimbursement for sessions I was forced to pay out of pocket. This resolution is unacceptable, as I had clearly communicated several times that my insurance was valid and in network. Additionally, I was instructed to contact my insurance company on a three-way call, during which it was confirmed that my coverage has been active. The lack of internal coordination, communication, and timely resolution caused unnecessary stress and disruption to my care. Due to this experience, I have decided to discontinue services with Brightside and seek care elsewhere. For a mental health provider, the level of miscommunication and administrative inefficiency I experienced is deeply concerning and counterproductive to patient.

Pricing is not transparent. I had no clue I would be charged $195, even with my insurance. There was no explanation of fees at all.

Very efficient and knowledgeable

If it allowed it, I would give this platform no stars. Upon my first appointment I was refused treatment but was told that someone would contact me if they determined otherwise. I never heard anything more. Yet, a payment of $95 was continuously taken out even though services were not being received. On multiple occasions and in multiple locations, I tried to cancel my subscription. I kept receiving the error: "Brightside has encountered an issue in downgrading your subscription, customer support has been notified." Yet, I was never contacted and money continued to be taken out. Upon contacting them, they claimed that they had not received any attempts at cancelation. They asked for me to kindly confirm if I wanted to proceed with cancelation, which I was being very kind about but standing firm in requesting cancelation and a refund. With no foul language or abuse of the agent. The customer support agent then changed the story to only one attempt had been made at canceling. She asked if I kindly wanted to proceed with cancelation and receive one month refund but they had taken out 2-3 months worth of money for services not rendered to me. Thankfully it has now been canceled as of May 21st after a long and grueling battle. But this company is a complete rip off. They will steal your money if you allow it!

I personally don't like all the emails about not signing up for sessions all the time if I don't have one set. Yeah it's a great reminder something but other times it's kind of annoying.

It was great!