Brightside HealthReviews of brightside.com

Where to start...... worst provider I ever used. I was optimistic that they could help, and I had insurance... but a high deductible....so I knew I would end up paying the whole bill, so I jut wanted to know what the were charging as I did not want a 600.00 bill surprising me . but after calling , emailing the support number NO ONE COUD TELL ME WHAT I WOULD BE CHARGED ...but they kept telling me my provider wanted to meet. I had the initial review which was rushed ...and I felt that they just picked at random. The med was awful and within 4 days we needed a change... and another unknown appointment fee ..... then she ordered a genetic test and when the results came in ....she wanted to meet again..... a 3rd fee in a month.... and no idea what I would owe. I cancelled within the first 3 weeks after 3 appointments Plus as a parting gift, the genetic testing they requested was billed to my insurance at 5,000.00 USD........ so they denied it ......so I may be on the hook for that astronomical amount...... This is simply a site for people that need basic needs on a base plan to get herded through like cattle, it is a numbers game. If you actually need help please see someone else .... or go F2F ......

Absolutely horrible with communicating, non-responsive. They force you to communicate through text and email only. Will not follow up with insurance companies. The worst.

Your response doesn't actually respond to the real issue. I have finally received my refund, but let's clarify your response. Your customer service number is not valid for billing issues, as stated on your website. So that number was of no use for my situation. The communication from support was extremely limited and did not create confidence that my problem would be resolved. Next, I knew I did not owe a copay, and that was verified by my insurance company, so it was a matter of being charged incorrectly. My therapist is great but the company has incorrectly billed my $25 on my credit card when there was no copay with my insurance. I provided the documentation from my insurance company verifying these incorrect charges but it has done no good. I've emailed and messaged through the portal multiple times with zero response, and there's no way to call anyone for assistance. I will be forced to file a fraud claim with my bank to get my money back at this point.

I had gone blind and asked for a fair refund for paying for months. I asked for simply two back. Terrible company. I was legally blind and they simply don’t care about customer satisfaction or referrals. Read your contract! Sometimes easy ends up the same. Bad business!

My therapist was a no show to our virtual appointment, I was messaging him with no response and finally just gave up and logged off. Tried to reschedule and his calendar was gone so then I started to worry. I placed a support ticket asking what my next steps were and 24 hours later got a notice that he was no longer a provider with them. Imagine if you show up to an in person appointment and your therapist isn’t there and does not respond to your messages and you are just waiting in the room with no direction. Not the best experience for a patient that is seeking help for anxiety. I still don't know what happend to him and hope he is ok.

They get an "A" from me for their mental health support. My son was having anxiety attacks and needed to talk to someone quickly. The therapy helped him immensely over the following weeks. The rest...."F". They should have billed our insurance that I know they take. The require a credit card with the insurance and they billed the monthly fee instead...no filing. There is NO PHONE SUPPORT...NO ONE TO CALL ABOUT BILLING AT ALL. You have to email...so expect days of back and forth and loads of frustration. I don't know any health company that works like this. And that it is mental health is worse....nothing like causing stress and anxiety just to deal with them. There are other Mental Health online services available. If you have insurance, investigate and then choose. Skip Brightside unless you are straight cash pay and never need to resolve anything.

I am concerned because my son had a virtual visit with Thanh Nguyen and got prescribed Bupropion HCL SR 150 MG. It is concerning to me that an antidepressant was prescribed after a brief virtual visit and that the appointment resulted in an immediate prescription for an antidepressant. It seems like a medical professional would have the expertise and knowledge to try other less drastic measures before prescribing Bupropion which has many negative side effects which are not worth the risk. A prescription for Bupropion should be used as a last resort. How is the place still in business?! Shame on you Brightside Health! Obviously, Brightside Health is using the misfortune of other people for your own profit. Brightside Health preys on young, unsuspecting trusting patients and their hidden agenda is to breed a generation of antidepressant dependent patients. Thanh Nguyen is uncaring and unprofessional and will prescribe antidepressants at the drop of a pin. A caring professional with their patient’s well-being at heart would have taken the time to look at the whole picture. Their ultimate goal is to lure unsuspecting young people into lifelong dependency on antidepressants. People that contact Brightside Health are looking for help not a drug addiction. I am surprised a referral was not made to see a therapist, join a gym, visit a day spa, or engage in regular exercise. For a young person or anyone else for that matter, it should not be so easy to get highly dangerous prescription drugs. Heed my advice! Keep yourself and loved ones away from this corrupt company!

One of the worst experiences in my life. My provider quit--I was not told at the time. As we reached the time I would ordinarily have an appt I reached out to Brightside--"Sign in and email your provider." I did so: "Sorry you provider is no longer working for us...." which I recieved 10 days before I was to go on a month long trip. Contacted Brightside--they didn't even say sorry, but rather "make a new appt." New appt: I could not reach her to connect. I called for help: "Sorry make a new appt" 4 days before my trip. No appts were available in time. "Did we help?" No you didn't help. No one seemed to care or have any solutions. This is Malpractice. I am writing a letter to the Massachusetts Board of Medicine to complain. Worst psychiatric care ever...." Choose you poison well.