Brightside HealthReviews of brightside.com

I had an online appointment with their physician two days ago. At the end of appointment they said that your prescription has been sent to Amazon pharmacy as requested by me. Since then I have been in contact with Amazon pharmacy once and they mentioned that they have not received prescription from them. I had called Brightside health several times without any resolution. It is very frustrating and a waste of time.

Absolutely shady company. Sent me an invoice for services that I had no idea about, saying that my insurance adjusted. I get on the phone with them to ask questions and get on a payment plan...only for them to take the entire balance out of my checking 2 days later. I would give this company 0 stars if possible. Don't waste your time. They are imbeciles.

I’d give less than 1 star if I could. Brightside sent me an invoice two weeks ago for back payment starting the beginning of the month. Without explanation or any clarification they automatically billed my account. I wasn’t able to make rent or get through to any customer service rep. Save yourself the anger!!

I was told I would not be charged for a short consult by the Psychiatrist because I refused medication.The therapist did nothing. I paid for the therapist and cancelled. Billed again 7months after service cancelled. Making my mental health worse.

I can't recommend Brightside. I found the customer support totally unresponsive and got no help when trying to switch therapists. I liked the therapist that I was initially assigned, but their specialty/expertise was outside of what I had been experiencing and it seemed like we quickly hit a wall of how they could help. I wanted to see if I could switch to someone who specialized in my specific anxiety disorder, but Brightside makes it extremely difficult to make a switch. It requires sending a message to their Help portal, which they just never responded to. I'm going to cancel, the therapists may be good but the service is poor.

I started having panic attacks and my anxiety was getting worse so I needed quick help. I get the marketing for this place. It's a "doc in a box." Easy to get started and it seems more affordable because you don't have such a high cost up front, but for anyone who doesn't need just a simple one-off drug for mild anxiety and/or depression, I would not recommend. They said I would owe money once I had my first session but was charged immediately. Then I was charged again after a month with no reach-out to schedule a second session. And the 30-minute intro session only lasted 10 minutes. I need someone who is actually going to take the time to assess many things about me so we can get on an actual care plan. A plan that may require multiple medications and at least more information to properly diagnose. This felt very impersonal. I emailed customer service asking if they could clarify their payment structure as it seemed misleading and days later I got an email saying someone would get back to me and no one has yet. And when you add up the seemingly cheaper monthly costs, you are going to end up paying more than another facility in the long run. Poor mental health is a huge crisis right now at every age and this is not the time for impersonal companies who want automatic payments to do little to no work with you on helping you get better. Also, after reading all of the negative reviews on here, Brightside seems to have a rebuttal for every situation. Do you really think that someone who had a horrible experience is going to then take the time to email the "support" email? No. They are not. Also they respond frequently with "see our FAQ" but I think some of this information should be more visible so that there is actual clarity for prospective patients rather than a fallback fail-safe for any accountability. The new provider I just signed up with has in bold all over the website in various locations on the MAIN page what the payment plan is, if insurance is accepted, and how every process works with appointments so that you fully know what you are walking into. The same information is then repeated in every email and phone correspondence. They literally schedule an initial phone call before any official appointment has been made or money has been paid simply to see if you have any questions also. Practices like this with the utmost clarity should be standard. Especially when dealing with folks who are struggling like this. This is our livelihood. Our time. Our money. I cannot say this was my experience with Brightside.

Nazi scientists who came to the USA post WW2 broke up functional medicine/neuropsychiatry/mind and body functions as one in 1948 after Nazi's/big pharma isolated the brain's central gene's. Using synthetic/fake drugs that don't replicate any edogenous biological functions Fake/synthetic drugs creates exogenous chemical processes the body rejects/reconizes as being foreign/not originating from within causing side effects/ new medical problems. Nazi Eugenics is German for psychiatry. Supreme Court rulled in 2013 organic compounds, by law, can't be branded into synthetic drugs that don't serve any real biological functions. Conventional medicine uses only what big pharma can sell and nothing that can objectively/ functionally treat acting real.

I cannot live laugh love in these conditions. Don’t do it. You look forward to getting some help, your provider is unprofessional and doesn’t show up. You call customer service, “there are no representatives available at this time.” *cue the dial tone* You send an email. No response. *cue the crickets* This company is a joke. If you are looking for an opportunity to increase your anxiety… this is the one. Five star review actually.