Benjamin R.
I went to them for help. I shouldn't have wasted my time.
I went to them for help. The video quality was terrible. The psychiatrist rescheduled our first appointment, was late for the rescheduled appointment. He told me he was going to put me on 2 medications the following day. Then went MIA for 4 days. Never got the medication. When I contacted Brightside via their preferred communication I received no response. I searched to contact a human and there was no way of getting in touch with anyone via their website or app. I had to Google their number. I called, instead of trying a new provider, I canceled my membership. No thank you Brightside. I don't need added anxiety and hopelessness from the people I reach out to for help. Update: thank you for your response 2 weeks later. I have already found great help at LifeStance Health.
Response from Brightside HealthMay 9, 2023
Thank you for sharing this feedback. Our providers do their best to keep all appointment times but we know sometimes issues can arise. We apologize if that happens, and our Member Services Team is available to help with rescheduling and/or reassign a member to an appropriate provider, keeping in mind their treatment and individual needs. Member Services is available via email at [email protected] and can be reached via phone Monday - Friday, 9 am to 6 pm EST, as stated on our website. We hope this helps clarify. Please reach out to [email protected] with further questions or feedback.