Brightside HealthReviews of brightside.com

I would give negative stars if I could. I was able to make an into Al appointment quickly- and the provider was great. Follow up however was poor, due for an appointment and could not get her calendar. I had to email customer service 3 times before a response, after back and forth finally got one. Now my provider has left Brightside and they set me up with someone who does not have appointments compatible with my schedule. I have emailed SEVEN times asking to be switched- no reply, nothing. This is not only poor customer service but poor patient care. I am a mental health provider myself and I can tell you I would NEVER refer anyone to this service. The positive reviews are a scam and I appreciate this site because it is clear that others are having similar issues.

I was already skeptical about this company but decided to give them a try. Well my therapist was a no show to our first virtual meeting. This just proved me right. Canceled my plan. Now just need to figure out how to delete my account.

After one session this felt like a total scam, unprofessional and Micky Mouse like operation. Their bad reviews are buried under what I now realize were fake positive reviews. AVOID AVOID AVOID

I would give zero stars if possible. I've been off my medication since November 2022 and desperately needed to get back on. It took me a month just to build up the courage to book an appointment. Within the first few minutes of talking to the provider, I was crying and frustrated. She was rude and interrupted me. I was trying to list the medications I was on and she wouldn't let me finish. She then told me I needed blood work done before she could prescribe anything. I was totally fine with this but let her know I didn't have a primary care doctor and wasn't sure where to go. She just kept saying I needed blood work without answering my questions. I asked which kind of bloodwork to request and she listed a name quickly and moved on even after I asked for clarification. I'm not a doctor, I have very little experience even as a patient with this sort of thing. I needed help and clarity, not an attitude and judgment. Within 10 minutes I told her this was a mistake and hung up. She never followed up or apologized. I reached out to Brightside support as soon as I hung up. I requested a new provider ASAP or a refund. It took days and days to get a response. By the time I got any response, I had already booked an appointment with a provider outside of Brightside and started my medication (without blood work, I might add). I was told I can't get a refund because the services had been provided and an insurance claim was filed. 1) services were not provided. I hung up quickly after being brought to tears! Is that what Brightside considers mental health services?? 2) Had I received a timely response, an insurance claim would not have needed to be filed. Overall this was an awful experience and I will never recommend Brightside to anyone.

Therapists are lacking professionalism and are immature and not attentive. Obviously just people with no actual degree or knowledge. They blame the patient for everything. They advocate suicide. They should be banned from providing mental health.

I am really surprised by the other reviews. I have been using Brightside for about a year. I have seen two different providers during that time and my medication is sent to my pharmacy right away. The only reason I took a star off is because I have a hard time with the sound on the app. I can't fix it and my doctor has to call. I use zoom all the time so I'm not sure what is going on.

If I could give NEGATIVE STRS, I WOULD!!!! They are USELESS, PATHETIC and CROOKED!!!!! I tried OVER and OVER to have my appointments. COULD NOT!!!!!! They tried to say I didn’t need a link to have my appointment. That is RIDICULOUS!!!! I have hosted and participated in HUNDREDS of Zooms over the years. They said the CANT refund my 95.00 because I missed my appointment. I DID NOT!!!!! I have 13 cents in the bank. DO NOT USE THEM. RUN THE OTHER WAY!!!!!!!!!!

These people left me in my time of need, they turned their backs, cut me off from meds instantly and called the police on me. Why? Because I was trying to meet with my 5 new provider in 6 months and my video screen was upside down. I told her I am sorry and could she please cut me some slack as I need help? No, she just kept on about the screen. It was like talking to a wall, I disconnected. Then my cell phone rings, she is trying to get me to log back on the site and says she’s trying to help. At this moment I had been screwed over enough by this company, I said no. The cops show up to my house 5 minutes later trying to get me to go to the hospital. She completely lied to the police and told them I was going to harm myself. Is this the help you are looking for? RUN AWAY FOR THE LOVE OF EVERYTHING AND EVERYONE RUN! Brightside are scamming the mentally ill in their weakest moments! No way the reviews on their site are real, no way!