Brightside HealthReviews of brightside.com

UPDATE 1-21-24: As you can see below, the company responded to my review and asked that I reach back out to the same email address I was already in communication with. After reaching out as requested, they responded by saying they couldn't provide a refund. What was the point in having me reach back out? To save face by seeming to provide a resolution on my review? This company is a waste of time. Mental health should be taken seriously - DON'T put your money or energy with these people. -------------------- I would really steer clear of this platform if you have other options. My psychiatrist showed no interest in getting to know me or my background and went straight into what medications she wanted to put me on. When I asked questions to learn more about the different medications and potential side effects, I noticed she started developing an attitude, especially when I asked questions to understand the science behind how they work and interact with other drugs. Her answers were very superficial and robotic. I really felt like she just churns through her "patients" with the goal of prescribing as much medication as possible. To make matters worse, when I messaged her after starting the medication she prescribed me, she didn't even remember which medication I was on! I had to correct her and tell her I was on a different medication than the one she referred to. There was clearly no personal touch from the people on the other end of this platform. All they care about is your money and shoving medication onto you. The cherry on top? After numerous attempts to request a refund, their customer service department have not responded to me after weeks! They initially told me they would review my case and get back to me in a month. It's been over two months now and I've yet to hear anything. Seriously, there are other services out there that I suggest you try. This company doesn't give a damn about you or your mental health.

I told my therapist I was traumatized by my Adult children last week. I had previously shared that I was really struggling with depression. Today I logged in for my meeting and my counselor said the “team” had decided I was too depressed for them to treat. I am in the worst place I’ve ever been in and they decide to break up with me!!! What a dangerous thing to do, oh but they could give me some referrals! it’s 4:30 on a Friday night and I have no one to talk to. It’s the weekend and I am having a mental and emotional breakdown. Brightside is going to kill someone someday because of these immoral and unethical practices. Shame on you!!!

Continued taking my money after cancelling my subscription. Unable to contact ANYONE by phone. Sent multiple messages to their customer service with no response. No option to cancel service on the website. They're going to be reported for fraud through my bank.

STAY AWAY. False advertising, fraudulent, do not provide what they claim. And horrendous customer service to top off their false services.

Brightside Health has questionable legitimacy. Twice this week I had scheduled an appointment with two different Doctors... both canceled hours before the appointment without explanation. It's unfortunate that a "mental health resource" is causing more mental health issues for potential patients than it is solutions.

Their website is continuously down. I had to try three times just to sign up because it kept crashing. Then it was impossible to schedule an appointment. I called customer support three times and never got an answer or a call back to my voicemails. Finally heard back from a separate support ticket I opened via email, but that went nowhere.

I’m really surprised by the negative reviews. Brightside works with my insurance provider (Aetna), so I enrolled after months of having trouble getting an in-person visit locally. Brightside has significantly improved my quality of life and my outlook on the future and I cannot understate that. I am so grateful.

If I could leave a review without any stars I would. This was a total waste of my time. The provider could not prescribe some of my medications, so I'll need to find a new doctor who can. Took the doctor over 24 hours to answer my messages. That is a poor way to run a psychiatric practice.