BrathwaitReviews of brathwait.com

Response from BrathwaitFeb 2, 2023

Dear Aviran, Thank you for sharing your feedback. We're really sorry to learn about your experience and would like to apologize. This is not the service standards we aim to deliver. We have notified the support team and they are looking into why you have experienced delays with a response. Please make sure you are using the email: [email protected] when contacting support. On behalf of all of us at Brathwait, we are deeply sorry you have had this experience with your order and hope you will give us another chance to make it right in the future. Best regards, Sincerely, The Brathwait Team

Response from BrathwaitJan 8, 2023

Dear Margaret, Thank you for posting a review. We're really sorry to learn about this issue and would like to apologise. Please be assured the satisfaction of our customers is a top priority and we hope you'll give us the opportunity to make this right; if you could please send us a message at [email protected] with your contact details we will investigate and get back to you. We look forward to hearing from you. Best wishes, Sincerely, The Brathwait Team

Response from BrathwaitDec 6, 2022

Dear Ben, Thank you for taking the time to share your feedback. We are so sorry to hear you have had issues with your order. Please send us another email with your order details and please check that the [email protected] is spelt correctly as sometimes this is the reason for emails not reaching us. We will of course resolve this situation immediately for you and sincerely apologise for your experience. Sincerely, The Brathwait Team

Response from BrathwaitNov 29, 2022

Dear Ross, Thank you for your review. Unfortunately, we are unable to access your contact details through your review. In order to assist you effectively, please email [email protected] with your details and your request. We would also encourage you to check your spam folder so our response isn’t missed. We look forward to hearing from you. Best wishes, Sincerely, The Brathwait Team

Response from BrathwaitOct 19, 2022

Hi Lo, Thanks for giving us your feedback. We really appreciate that you chose to purchase another watch from us. However, we're very sorry to hear you are having an issue with the tracking of your shipment and for the communication delay. This is not the service standards we aim to deliver and are very keen to make this right. Please send us another email with your order details and please check that [email protected] is spelt correctly as sometimes this is the reason for emails not reaching us. We will of course resolve this situation immediately for you and sincerely apologise for any inconvenience. Kind regards, Sincerely, The Brathwait Team

Response from BrathwaitOct 7, 2022

Dear Adrian, Thank you for your review. We are terribly sorry for your experience; this does not sound like the service we aim to provide. We do have slightly longer wait times for some of our models and unfortunately, it looks like your order might have been affected. We have looked into your order and see that after your cancellation request, our support team processed and sent your refund on 10/01/2022 at 7 pm. Refunds usually take 2-4 business days to credit to your account. We kindly ask you to please recheck your statement in case you have overlooked the credit. While we do send out order confirmations, both these and the actual shipping information is automatically generated by Shopify and will only be sent out when the order goes out. Please reach out to [email protected] for any specific information regarding your order or refund and they will be able to assist you. We deeply apologize we could not live up to our standards of service this time around but hope you will give us another chance in the future. Sincerely, The Brathwait Team