BrathwaitReviews of brathwait.com

only 3/5 because: * I loved the first watch I got from them, unfortunately lost it while surfing * I ordered a new watch from them and it took 3 months of "it'll arrive next week" until I asked for a refund. I have no clue if you can still order from them, or if they are not delivering anymore and just lying to their customers

I have 2 Brathwait watches. Originally I was so impressed with my first one I bought another a few months later. Now less than 24 months in the first one has stopped running ( not the battery) and will cost more than it is worth to repair. Just waiting for the other one to stop. Great Marketing, great look and feel to the watch but when all is said and done a cheap wannabe. I would say you get what you pay for but not sure that is even true. Much cheaper watches will last longer. Save your money UPDATE: Brathwait reached out to me as a result of this review and asked that I return the watch so that they could look at tit for defects. This was a step in the right direction since when I call I was basically told sorry for your luck but we can’t help. I was hopeful. I received an email with instructions on how to print a return shipping label only to have the “ system” tell me the watch could not be returned. After some back and forth with Customer Service trying to print this label to return the watch they decided to just me a new one. Kudos to them for reaching out and for sending me a new watch. That is standing by your product, too bad they did not do that when I first contacted them, that would have been much more impressive. Surprised they did not want me to ship the old one back so they could dissect the problem, make me wonder how interested they are in getting to the root cause. Again, give them credit for trying to fix it. We will see how long this one or the other one lasts. Although I increased my rating from 1 to 3 stars I still cannot say this is “average” as your average watch does not just quit after 2 yrs. That said, your average retailer does not just go ahead and send a new product either. You be the judge. We will see how long this one or my other one lasts. I’ll may update again

The watch looks great but within two weeks of ownership it began to lose time. No problem in returning it to company, their response was good and it was returned to them, fixed, sent back to me in good time and it worked well. A couple of years later it is losing significantly again. Outside warranty. A great shame, as it is a lovely looking watch. I wouldn't say that was an 'acceptable' experience but they did respond very quickly, it's just the watch isn't up to the hype.

Reading the reviews I can see why there are quite a few unhappy people. The website is definitely not a scam but they were very slow in delivering the watch I ordered. I had to chase on multiple occasions however each time I was given an update by Veronica (support@) unfortunately the expected date of delivery kept on getting pushed back due to their watch inspection process. As compensation they give me a free watch strap and eventually send both the watch and strap very fast DHL express service. I was contacted by DHL USA customs requesting a payment of $18 to which I was informed by Veronica that they state on their website that the customer may have to cover custom and excise fees. Fortunately DHL send my order without payment in the end. So perhaps very lucky in this situation. I ordered the liberty datekeeper. Overall so far the watch is lovely and sapphire glass face is high quality. The leather strap also of good quality. The leather strap has been described as dark grey but in fact its a light grey.