BrathwaitReviews of brathwait.com

Response from BrathwaitJun 30, 2023

Dear Mykola, thank you for taking the time to share your experience with us. We appreciate your feedback and are concerned to hear about the issue you've encountered with your strap order. Our goal is to provide a seamless and efficient shopping experience for our customers, and we apologize for any inconvenience this may have caused. Please reach out to our customer support at [email protected] with your order details, and we will make sure to investigate the situation and provide a suitable solution. We look forward to assisting you and ensuring your satisfaction. Kind regards,

Response from BrathwaitJun 2, 2023

Dear Alex, Thank you for your feedback. Our goal is to provide a seamless and enjoyable shopping experience for our customers, and we understand that waiting for such a long time can be frustrating. We do not pay for or use fake reviews, if we did its safe to assume that our Trustpilot page would have a lot more positive reviews at the moment. We have unfortunately just been hit with shipment volatility for some of our watch models due to supply chain issues still stemming from the pandemic. We are working our hardest to get back to normal and assure you that our team is working diligently to fulfill all orders as quickly as possible. I see that your order was already cancelled and refunded, the refund process can take some time depending on your bank so please allow 2-4 business days for the refund to be credited to your account. We are very sorry we did not live up to your expectations this time around but hope you will give us another chance in the future. Sincerely, The Brathwait Team

Response from BrathwaitMay 20, 2023

Hi Alex, Thanks for taking the time to share your review with us. We are truly sorry to hear that you have not received your watch yet and have faced delays with customer support, we have a small customer support team but hope to expand this in the next few weeks in order to cut down on response time. We understand how frustrating this can be, and we want to assure you that this is not the standard we strive for. We see you have already been refunded, please allow 2-4 business days for the refund to credit to your account. We are sorry we did not live up to your expectations this time around but hope you will give us another chance in the future. Sincerely, The Brathwait Team

Response from BrathwaitMay 14, 2023

Dear Francisco, Thank you for taking the time to write a review. We are very sorry you experienced a delay with your watch. Unfortunately, we have had some unforeseen delays with certain models. The satisfaction of our customers is a top priority and we hope you'll allow us to make this right. We see that a refund has already been processed for your order. Please allow 2-3 business days for the refund to reflect on your account. We are sorry we did not live up to your expectation this time around but hope you will give us another chance in the future. Kind Regards, The Brathwait Team Sincerely, The Brathwait Team

Response from BrathwaitMay 4, 2023

Hello John, Thanks for taking the time to share your experience with us. We appreciate your feedback regarding the watch you purchased in 2017. It's great to know that it has served you well over the years. However, we're truly sorry to hear of your concern about not having yet received your new band and any delay in response from our customer service team. We understand how frustrating this can be, and we want to assure you that this is not the standard we strive for. We will look into this matter and ensure that our team addresses your concerns promptly. In the meantime, we encourage you to reach out to our customer service once more at; [email protected], as we are committed to providing a satisfactory resolution for you. We hope to have the opportunity to serve you better in the future. Best regards,

Response from BrathwaitApr 24, 2023

Hi Rob, Thanks for sharing your review with us. We're glad to hear that you loved your first watch, but we are truly sorry for the inconvenience you have experienced with your recent order and for the communications delay; this does not sound like the service we aim to provide. As you mention, we are currently experiencing some backlog for specific models and unfortunately, it looks like your order might have been affected. Please send us another email with your order details and please check that the [email protected] is spelt correctly as sometimes this is the reason for emails not reaching us. We're here to help and we'll make sure that your refund is processed promptly. We look forward to hearing from you. Best wishes,

Response from BrathwaitApr 23, 2023

Dear Rosie, We are grateful that you took the time out to leave us a review. It is rewarding to know you were delighted with your purchase. We focus on providing elegantly designed, premium timepieces and are pleased we delivered on this for you. We hope you'll drop by again soon. Best wishes,