BrathwaitReviews of brathwait.com

Ordered a Swiss automatic... After being strung along for about 6 months saying the watch would ship the next week about 10 times I finally canceled my order. Customer service was decent about refunding me, but I'm so upset that I was just lied to time after time. If you are a "small company" as you constantly claim as an excuse, how can you have such a disconnect with your production and inventory? Too bad, the watch looked beautiful and would have loved if I had ever actually recieved it. (Edit added following braithwaits reply: stop using "small company" as an excuse. Fix your communication and misleading customer service. I was strung along for 6 months. I'd probably still be waiting if I didn't get a refund and you'd still be telling me it would ship in a week. Look how many 1 star reviews you have. It's alarming.)

November 2018, my wife ordered a Brathwait swiss automatic for me as a christmas present. I have wanted this watch for a very long time and was looking forwards to having one on my wrist. August 2019, and we have cancelled that order for a refund as no watch ever arrived. We have been playing email tennis with Brathwait cutomer service since January 2019. All the time we have been ensured it is in production, it is in quality control and blah! blah! Waiting 9 months for a watch? Common Brathwait, one can have a baby in 9 months, although i must say i have had numerous kittens waiting for this mystical watch. Moral of the story, the lead times are unrealistic. Therefore, i am going for a German automatic watch. Thank you Brathwait!!

Your prime day sales are such a scam! I cannot even order 3 different watches! All of them out of stocks, and I cannot even placed any orders at all! What is the points to have a prime day sale when you can order any stocks at all? Very dissatisfying and disappointed! Cannot honour your promise as advertised and false advertisement! I’m starting to doubt the quality of this brand!

I came across the company on Instagram and finally decided to order a Brathwait watch because I saw a friend of mine wearing one and I wanted one. Ordered a watch and additional strap. Realized the strap was out of stock, emailed the company within 15 minutes they split my order so I can get the watch sooner while I wait for my second strap to come in. Can’t wait to wear the watch in a few days!

Past customer and have been somewhat happy with my purchases. Going to buy a new watch and found that my item is 3 weeks out of stock with no notice on website, checkout and how did I find out? Following up myself when there was no shipping notice after 5 days (essentially when it should've been shipped) . Simply told you've got to a wait or pick another watch. Still learning customer service it seems so bear this in mind if you have even the smallest issue your time may be compromised.

I have 2 Brathwait watches. Originally I was so impressed with my first one I bought another a few months later. Now less than 24 months in the first one has stopped running ( not the battery) and will cost more than it is worth to repair. Just waiting for the other one to stop. Great Marketing, great look and feel to the watch but when all is said and done a cheap wannabe. I would say you get what you pay for but not sure that is even true. Much cheaper watches will last longer. Save your money UPDATE: Brathwait reached out to me as a result of this review and asked that I return the watch so that they could look at tit for defects. This was a step in the right direction since when I call I was basically told sorry for your luck but we can’t help. I was hopeful. I received an email with instructions on how to print a return shipping label only to have the “ system” tell me the watch could not be returned. After some back and forth with Customer Service trying to print this label to return the watch they decided to just me a new one. Kudos to them for reaching out and for sending me a new watch. That is standing by your product, too bad they did not do that when I first contacted them, that would have been much more impressive. Surprised they did not want me to ship the old one back so they could dissect the problem, make me wonder how interested they are in getting to the root cause. Again, give them credit for trying to fix it. We will see how long this one or the other one lasts. Although I increased my rating from 1 to 3 stars I still cannot say this is “average” as your average watch does not just quit after 2 yrs. That said, your average retailer does not just go ahead and send a new product either. You be the judge. We will see how long this one or my other one lasts. I’ll may update again

Ordered in Nov 2018 still waiting for this watch. Emailed several times keep getting told they are still in production or the orders been delayed from China. NOT HAPPY.

I have the minimalist watch and I do enjoy it. This rating is based on their service times. I decided to order the stainless steel mesh strap that can be switched out for my current leather strap. I ordered it 13 days ago and have yet to receive it. I emailed customer support this morning to get an update and I get a response saying that they are waiting for them to come in and my order hasn't even shipped yet. Unacceptable