Brathwait Reviews | Read Customer Reviews of brathwait.com

Brathwait Reviews | Read Customer Reviews of brathwait.com

Brathwait reviews

175 approved reviews, newest moderated first

Angelica S.
Oct 11, 2019
I would give it zero stars if I can
I would give it zero stars if I can. Paid via Affirm and they shouldn't do business with this company. Have waited for almost a whole yr for this watch and still haven't received. Get automated response and no help whatsoever. WORST CUSTOMER EXPERIENCE. Stay away from this company. They will steal your money and never provide you with a product.
Response from BrathwaitOct 11, 2019
Hey Angelica! We apologize for the long lead time you have experienced on your watch. We are not sure why you have not received a response to your requests for customer service. We are unable to find any correspondence from you in our system. We assure you we follow up on all customer requests and will refund customers promptly if the request is made. Please reach out to [email protected] and mention you have also reached out via Trustpilot. Based on your long wait time I am assuming you ordered the Swiss Automatic. Unfortunately we have had a large backorder for this particular watch. Together with the backorder we also had a batch of these watches that did not make it through the internal quality checks which further extended the lead time. These watches are very expensive to make and quality check and as a small company we can't keep a large inventory. We are working on expanding our capacity and apologize for the inconvenience. Sincerely, The Brathwait Team
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Dee
Oct 6, 2019
POOR CRAFTSMANSHIP
POOR CRAFTSMANSHIP - had a lot of compliments for this watch however after 3 years the dials started FALLING OFF INSIDE!!! Obviously not due to regular wear and tear - my parents have had their watches for 30 years and that would never happen. Brathwait refused to send me a new watch - obviously they don't stand behind their product, unfortunate the quality is so bad. The best they offered me is $50 off my next purchase - why in the world would I buy their product again when it's just going to fall apart after a couple years.
Response from BrathwaitOct 10, 2019
Hey Dee! Even though we have strict quality measures in place for our timepieces, from time to time a watch will escape these measures. I am not sure what the communication was with our support but please reach out again and we will see what we can do about your watch even though it is outside of warranty. Let support know you have been in contact over trustpilot so we can identify the order. We are terribly sorry for your experience and will do our best to rectify this. Sincerely, The Brathwait Team
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Bijan M.
Oct 6, 2019
A watch company with no sense of time.…
I ordered a leather watch strap on August 16th. Waited 11 days and it didn’t arrive. I Emailed to ask where it was. A lady named Veronica replied saying “still waiting to receive shipment of those straps. At this time we have a 10 day estimated arrival time”. Waited till the end of September but the strap still didn’t arrive so I requested a refund on 2nd October. I have not received a reply to my request. I appreciate they are a small / start up company however that is no excuse for the lack of response and poor customer service. They should be more transparent regarding stock levels and shipping times at the point of sale. I will report back with news or lack of regarding my refund.
Response from BrathwaitOct 10, 2019
Hey Bijan! We apologize for the long wait time you experienced for your Strap. I have double checked with support and we have never received a cancelation or refund request for your order. I assure you this would have been refunded promptly if we had gotten the request. I understand you have communications with support and your strap or refund is on the way. We fully understand your frustration and apologize for the inconvenience. Sincerely, The Brathwait Team
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Mark
Sep 22, 2019
Brutal Service!
Brutal. There is something seriously wrong with this company. I ordered a replacement watchband from Brathwait in August. Still waiting for it seven weeks later! A *watchband*, friends, from a watch company. In the unlikely event that they ever do send it, I'll give it to my dog to chew. Morons.
Response from BrathwaitSep 23, 2019
Hey Mark! We try to ship out our watches and watchbands as fast as we can but unfortunately some of our watches and watchbands currently have a backlog. We are terribly sorry for the delay and for your experience. If you wish to cancel your order and receive your refund just contact [email protected]. Sincerely, The Brathwait Team
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Alex
Sep 16, 2019
It looks like professionally-organised scam
It is a professionally-organised scam. They gladly took my money but after 5 months of waiting I still haven't received any watch. I sent them 3 emails (they will not proactively keep you informed) and each time they replied with an automatic response. One advice: never ever buy a watch from them.
Response from BrathwaitSep 16, 2019
Hey Alex! I can assure you we are not a scam. As previously said we have over 4,500 five-star reviews via Yotpo and other review sites on our watches and ship out hundreds of watches every month. We try to ship the watches out as fast as we can but unfortunately some of our watches does have a backlog. We are terribly sorry for your experience but trust you received your refund as soon as you requested it. Sincerely, The Brathwait Team
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Jinshun S.
Sep 5, 2019
Scams
I ordered the watches and still waiting for it to arrive after months. Seems like they will just take your money and never to ship the products. I recommend to stay away from this scam company. Just bunch of excuses. Never have results. Its a pity.
Response from BrathwaitSep 6, 2019
Hey Jinshun! I can assure you we are not a scam! We have over 4,500 five-star reviews via Yotpo and other review sites on our watches and ship out hundreds of watches every month. We try to ship the watches out as fast as we can but unfortunately some of our watches does have a backlog. We are terribly sorry for your experience but trust you received your refund as soon as you requested it. Sincerely, The Brathwait Team
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Ngawang T.
Aug 27, 2019
I had bought a watch from them before…
I had bought a watch from them before and it was solid. Tried to buy another strap and was told it would take 3 weeks. Sounds fine. Then after 3 weeks checked in was told 3 more weeks. Then check in again and was told 3 more weeks. Again this was only because I asked not informed by them. eventually had to cancel my order.
Response from BrathwaitSep 6, 2019
Hey Ngawang! We are happy that you had a great experience with the watch you bought! We have had a great deal of backorders on our straps and watches and this has caused delays. We are very sorry about your wait time. We expect a new batch of straps in a few weeks and hope you can give us a new chance to get you that strap then. Sincerely, The Brathwait Team
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Zach
Aug 23, 2019
Save your money.
I purchased the classic slim quartz movement watch from Brathwait. It lasted less than a year. It just stopped. I replaced the battery, no luck. Brathwait sent me a replacement and within a couple weeks, the crown fell off. They sent me another replacement which lasted about a year, then it quit working just like the original watch. These are junk watches. Save your money and get a watch from a better established watch company.
Response from BrathwaitSep 6, 2019
Hey Zach! We apologize for your experience with some of our watches, this sounds like a bad experience indeed. We assure you we try our best to quality check all of our watches but sometimes that is just not enough. It sounds like you got the same watch model from a bad batch of watches that was not discovered during quality checks. We trust you got your replacement watches and subsequent refund promptly. Sincerely, The Brathwait Team
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