Deuce S.
No free wifi.....
Would have been 5 star but no free wifi for all guest...That's just wrong on so many levels.....thank you...Mr.Collins
Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia and Dominican Republic. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A+ rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews
Bookvip (bookvip.com) has 662 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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662 approved reviews, newest moderated first
Deuce S.
Would have been 5 star but no free wifi for all guest...That's just wrong on so many levels.....thank you...Mr.Collins
Lennae A.
BookVIP hooked us up with a sweet deal at an all inclusive in Mexico! They were clear about the conditions of the trip and easy to book with. Will use them again!
Scott T.
Our vacation was much needed and the process of BookVIP.com was right on! The staff at Patton Sandcastle South Beach were awesome especially Brianna.....That was the first time we used your site and have to say we will be using it again and will recommend as well.
Jay
Met all our expectations and more!
Trisha Wardle F.
My initial review was not a good one because I had poor customer service on my first communication. However after speaking with one of the owners through email and he unturned having one of his supervisors contact me I am one happy customer. I booked a great vacation for me and my son and I'll be sure to do a video review when we leave the resort. I would recomended using bookvip. However it is much easier to choose a resort from the site and then call to make your reservations.
Response from BookvipApr 25, 2016
Hello Trisha, Thank you for your feedback. All our of promotional packages are up to 70% off because the sponsoring resort is subsidizing the cost of the room in exchange for meeting their eligibility requirements which differ for every special hotel offer. BookVIP does not set the qualifications. However, we do list the Term & Conditions at the bottom of every hotel offer. Many of our resort's do indeed accept singles as well. I apologize if that was not conveyed to you. If you wish you can contact me at [email protected] and I will be happy to assist you and make amends for any inconvenience.
Robin K.
We just vacationed with bookvip and had an amazing experience. Wonderful resort, great people and attention to detail. Would definitely recommend this for anyone!
Egor S.
We booked our vacation to Sandos Finisterra in Cabo through bookvip.com. The deal was too good to be true but it all worked out in the end. Bookvip booked us to the wrong resort first, then when contacted corrected it. Not all dates were available but we were ok with later dates (just out of season). The whole deal with sitting through a timeshare presentation etc. was not exactly clear right away but was clear if you read the small print and listened to the person on the phone. The resort was not very happy that we booked through bookvip (they don't use marketing companies anymore) but they honored our stay and all that was promised. All in all it was a pleasant enough experience - as they say, you don't get something for nothing - was not like booking a trip through a travel agent but if you pay attention, ask questions, are flexible and expect the unexpected you end up having a great deal. Sandos Finisterra is a great place and for some would be a good idea to join their program - not for us at this point in our lives.
Jiyoung
I saw a advertisement on Facebook showing a good deal and made a reservation on web site, providing credit card information. After all, the site said I need to call there for confirmation. I called them, and they asked me age, job category and title, and the company I work for, annual income, etc. Getting all those information, they asked me to wait until they contact their inventory manager for the availability of the room. Guess what. No room left! Ha! They should be able to know this at the beginning before asking all those questions.. Wow, I can't imagine what kind of company this is. Can they earn money by getting such information? > adding response to the response from the site. They are saying that their items are so good that they can be our of stock during the questioning process. My question simply is why can't they check and hold a booking for a while during the questioning process. That will save their time and clients'.
Response from BookvipApr 21, 2016
Thank you for sharing your experience with us. We appreciate all feedback. The vacation packages offered by BookVIP are amazingly affordable because the resort partner is paying for 70% of the cost of these promotions. Due to the limited number of packages available, the resort partners set forth certain eligibility requirements to ensure that the packages are enjoyed by the guests for whom they are designed. As the booking company, BookVIP must ensure that all guests are eligible for the promotional packages before reservations are made and sent to the participating resort provider. As you can imagine, these promotions sell like hotcakes and as a result, every once in awhile, the participating resort discovers that the rooms have been over-booked. Therefore, the reservations are honored on a first-come, first-serve basis. Each of the Terms and Conditions, are also disclosed over the phone before any transaction is completed and each customer would need to agree in writing to these Terms and Conditions prior to any billing. Because this process was not completed, you never had a reservation with us and were not charged. All credit card information entered into our system is automatically encrypted and secure and is not accessible to anyone. Additionally, since you did continue with the reservation none of the information is saved. BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/. James Colligan Owner Resort Vacations International/ BookVIP.com