Eugene T.
Great experience
We had a great time. Can't wait until next year
Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia and Dominican Republic. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A+ rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews
Bookvip (bookvip.com) has 662 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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662 approved reviews, newest moderated first
Eugene T.
We had a great time. Can't wait until next year
Andrew M.
This resort was top notch from the moment you check in. The views were amazing the food was spectacular. And the staff was great couldn't have been happier with my stay.
Michele W.
We had a great experience with the Bookvip.com and the Resort. It was a deal that sounded too good to be true, but we took a chance and it was indeed good and true!
Michelle G.
My overall stay was amazing. All the way from the staff to the resort everyone was friendly and helpful and the resort had everything I needed to accommodate me and my family the location was great I could not ask for anything more I almost didn't even want to leave it that's why we actually purchase one as well.
Will P.
It was our first vacation in Mexico. We absolutely loved it!!! We are planning to return in the fall/winter and bring the kids this time. The staff treated us like family, it was an extremely safe with breath taking views. I would and have recommended this vacation to friends and family.
GREG T.
Here's a response I sent to BookVIP when they asked for my feedback. I had paid for a $499 deal to Cancun, and after all taxes and fees were added, the price I paid was $612. I booked and paid at least a month out. What followed was an aggravating nightmare (almost every day for an entire month). Here is my response: "BookVIP is horrible. You guys will never get a good review out of me. I lost track of how many calls, emails and texts you sent me claiming that if I didn't call you back immediately, I might lose my reservation. I made a dozen or so calls back worried about my reservation only to be told that nothing was wrong. Why would you idiots keep sending me messages like that??? I even hit "STOP" on the text replies and you still kept sending me text messages!!! I even talked to your phone reps and told them to make a note not to call me anymore!!! You guys suck. Worse yet, you guys tried to rob me of an additional $100. For an entire month you kept stringing me along, telling me to call you (then only to tell me that nothing was wrong with my reservation), but when I was only hours away from boarding my plane, you guys called me one more time and said I still owed $100 in hotel taxes and fees!!! Why would you wait until the last second to tell me that?????? I argued with two phone reps and a "supervisor" who finally told me I could "settle the balance with the hotel". I hung up very angry. When I arrived at the hotel, I brought this up. I paid my vacation in full, even confirmed that I had a zero balance with the hotel, yet I have a phone message from you saying that I owe the hotel fees of $100. Even the hotel had no idea what you were talking about. F**k you guys. Don't ever contact me again. I will be sure to destroy your reputation as best I can as a "booking" agency."
Response from BookvipApr 20, 2016
Dear Greg, We appreciate your feedback. First and foremost, I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agents. As the fastest growing travel company in the world, we sometimes fall short of our goal, however we are constantly looking to improve. Thanks to your review, we are currently reviewing our text message procedures. All qualifications and restrictions, as well as any additional resort fees, taxes, and/or deposits which may be required by any particular resort are contained in the Terms and Conditions for each package. The Terms and Conditions are reviewed with each guest during the sales call and the guest must agree to same by electronic signature before the reservation can be finalized. The Terms and Conditions are also located at the bottom of every hotel/resort offering page on our website. That being said, we would just like to speak to you in order to apologize and try and make amends. As I mentioned, we are growing company and not always perfect, however, we do our best to try fix any issues to avoid in the future. James Colligan Owner BookVIP.com/Resort Vacations International [email protected]
Amean S.
THANKS BOOKVIP.COM U GUYS R THE BEST!!!
Marc D.
My wife and I used bookvip.com and visited the beautiful Sandos resort in Cabo San Lucas. The resort was beautiful and the staff was very friendly and helpful. The resort was in walking distance to downtown. You can't go wrong with bookvip.com!