Blix BikeReviews of blixbike.com

Wow. I wish I had read these reviews before ordering my bike!! I'm not the only one with such a bad experience. Blix wins third place in the worst customer service experience of my 57 years. I bought a Vika last year, which took way longer to arrive than originally stated, but let’s grant some grace at that time with the whole “supply chain” issue. My controller failed by last fall, causing an Error 30 code and the power to die. By this spring, as it turned into bike weather I took it to a local shop who assessed it and ordered the new controller. 6 weeks later the part arrived and it was the wrong one. When I called to let them know I was told the correct one was in stock and would be mailed in a week. I asked since it was their mistake if it could be priority mailed. Nope. That customer service guy was so unempathetic, to the point of being rude. I wrote an email explaining my frustration at having no bike for a month and a half and could they please send the controller asap, perhaps pay $50 for the shop’s fee for their time on the phone with them and assessing the problem. NO response. I called 5 days later, spoke to a very kind Dylan, who said he’d do what he could. Nothing. Today, followed up, kind Dylan said he’d do what he can. I called sales to see if they could do anything, again a kind woman looked into it, and assured me it will be sent today or tomorrow. This is the thing. If I were any one of the 4 people I interfaced with on this and learned someone had waited 6 weeks for a part and my company made a mistake and she was going to have to wait 2 MORE weeks, I would get the part from the warehouse and send it priority mail THAT DAY. SO frustrating. Two months of the 4 months that are good for bike riding will be over by the time I get this part. I hope it is the correct part. Aside from that I mostly like the bike. The suspension is jarring. I would steer very clear of this company.

New bike is not of same quality as previous bike. Slow to deliver. Ordered in March and fenders still have not arrived.

My bike stopped working in less than 8 months. Customer service is almost non-existent, and I have been going back and forth through slow email correspondence and them shipping me the same parts over and over again to try for THREE MONTHS. I feel completely scammed. I took it to one of my local bike shops and he said it's just cheap bikes from China with a new label and an upcharge, and there's no diagnostic tool for them here he can use to find the problem. So much money I wasted! :'(

I did a lot of research before deciding what company to buy from and I couldn’t be happier with my choice. The bike itself rides perfect and the service I got from blix so far has been nothing but outstanding, I wish more companies were as genuine and helpful when asking for advice and needing help. Besides fedex delivering on the wrong date that it was supposed to, the experience was smooth from start to end and way better than going to my local shop in my opinion. The gentleman I spoke to before buying helped me find just the bike that I needed and helped me understand all the specs and what I should think about (I ride several days a week and was looking for a bike that had long battery range and could carry both a 3-year old and had plenty of space for other things). I called a few times for assistance on assembling the bike after I received it and everyone I spoke to were really kind and helpful and patient with all the multiple questions i had. The bike works perfectly and they clearly designed this bike with a lot of thought and I’m super glad I decided to go with a blix at the end of the day.

I bought a Blix Packa Genie last year and have had a great experience all around. The bike was shipped on time but arrived with a damaged dderailleur hanger (through no fault of Blix). They were able to ship me a new one asap and helped me get it replaced quickly. The bike was easy to assemble and had it running in about an hour. I have two girls (8 and 5) and carry both of them to school and back on it every day (26 miles round trip including to my work). We all love it for what it has provided our family and didn't set us back nearly as much as most of their competitors.

Yes, it was a while to receive the boke (Ultra fat tire, 2 battery), but Blix was upfront about the delay. The bike arrived in good condition, the setup was a breeze, and I had NO problems trying to reach support. Bike runs great, looking at a long term keeper.

Do not buy from this company. They have the worst customer service. Products are not shipped when promised. You have to pay for returns if you get a defective piece. The light on my bike was broken and customer service said that i must have broken it!!!!! Seriously!!! Ordered a part and paid for it in October. Was supposed to get the part in a week. It is December 21 and there is no communication from the company.

Terrible Customer service. DO NOT BUY from Blix. Go to Rad Bikes, Go to a Chinese company, go anywhere but Blix. They have been zero help, have terrible attitudes and are almost rude when talking to you. I would never buy a bike from Blix again.