Blix BikeReviews of blixbike.com

The worst customer service of any business I’ve dealt with of any type. Buy Specialized or Trek, or anything else for that matter. Steer clear of Blix. They don’t deserve your business.

I’m consistently impressed by their excellent service and quality products. Whenever I had an issue, their support team has been quick to resolve it. I also like the user interface on the website as it’s easy to navigate and makes a smooth purchase process. I’ve had nothing but a great experience and would highly recommend to anyone looking for a comfortable and good looking bike. I’ve actually referred a few friends already and they’re happy campers.

Submitted a ticket online as they instruct, because my 16 month old bike won’t power on. I received an email that someone would get back with in 24hrs. It’s been four days. Called to try and talk to someone during service hours, the phone recording said there were too many callers and I would need to call back later. I got that same message three other times that day. Went on the chat with support and they said someone would get back to me that day. No one did. Called and finally got through, he said he will have a technician call me back. Asked to speak with a manager- he had already left for the day… it’s going to be a nightmare to fix this bike. Update: the manager called me back, sent me a trouble shooting email and also sent me three possible replacement parts that might be the problem. The parts arrived two days later, I tried two of them and the second one fixed the problem!! My bike works again. The manager, David, also sent a follow up email to make sure that the parts had done the trick. I was very impressed with this employee. I just wish to hadn’t taken a week to get through to someone who could help.

I can't express how happy I am with my new Blix bike. The service I received was top-notch from start to finish. From the initial visit to the store and the after-sales support, everything was seamless. When I went to a shop I talked to a friendly staff member who took the time to understand my needs. They didn't just try to sell me the most expensive bike but instead they recommend the one that best fit my requirements. After buying a Blix, I had a few questions about the bike's maintenance, and the support from Blix was outstanding. Quick responses and clear instructions made everything easy for me. The quality of the bike itself is really good, you can tell that it's made well and it rides like a dream. I've been enjoying it every single day since I bought it and I feel like I made the perfect choice. I highly recommend Blix to anyone in the market for a new bike. Their attention to customer satisfaction and commitment to providing excellent products makes them stand out from most other companies I dealt with in the past. Thanks Blix for a delightful experience!

Blix bikes are horrible. No customer support. Bought March 2023. Replaced controller and throttle. Still doesn’t work. Support recommended taking it to local bike shop. They will not work on it. Electrical problems. Buy local!

2nd bike I received after the first one had a poorly welded frame. Immediately after Unboxing the 2nd bike the shift and gear system lags. shift lever fell off, and stays in the highest gear, along with the app that fails to work even with proper signal. CUSTOMER SUPPORT WILL TELL YOU THAT A DEFECTIVE BIKE got damaged in transit and for a local repair shop to fix it for me out of my own pocket. Emails will go unanswered unless it benefits them. Im very deeply outraged by their lack of Customer service, Quality control, and quality in general.

Save yourself a headache and do not buy an E bike from this company. The company engages in dishonest behavior and ships damaged bikes saddling their customers with making repairs refusing to return the bikes. I did months of research and settled on Blix as a result of its appearance and price point. Four weeks ago I purchased two bikes in the same order. One of the bikes arrived in impeccable condition and it is exactly as described on their website. I am thrilled with the bike. It was packaged great with lots of padding and 50+ zip ties wrapped around components. The second bike arrived damaged and broken. The box had holes in it exposing the bike parts. Upon opening the box it was immediately clear the bike was not in new condition. 1. There was no wrapping or protective packaging. There was ONE square padding insert and ONE long foam pieces crumpled at the bottom of the box. 2. There were multiple cut zip ties laying at the bottom of the box, clearly indicating someone had already unpackaged the bike. 3. Broken and damaged derailleur. 4. Missing tire guards 5. Breaks stutter and require extreme hard squeeze to work and function entirely different from other bike purchased. Despite all of the above and providing photos and exchanging numerous emails with Blix requesting a replacement bike, they offered me nothing more than a $100 credit and a replacement derailleur that I have to coordinate fixing on my own. I paid for TWO brand new bikes and received one new bike and one used, damaged bike. Blix insists they do not resale returned bikes, but then tell me why I received two totally different bikes, one which was unpackaged and damaged? The company totally refuses to acknowledge or admit they may have mistakenly shipped me a used bike and refuses to exchange the bike for a new one. As soon as I opened the box and realized the damage I contacted the company and yet I’ve had to call and re call and send numerous emails with the company doing NOTHING. I would have been better off buying a used E bike on Craigslist. The new bike I received is great, but trust me, don’t buy a bike from this company, you could mistakenly receive a damaged used bike like I did and you will be out thousands of dollars and they won’t help you by honoring your purchase of a new bike with a new bike. It’s an egregious example of a consumer protection violation. Again, the company insists they don’t ship returned bikes, but how do they explain the lack of protective packaging and cut zip ties in my shipment. Mistakes can happen and that’s life, but this company refuses to address the problem and honor customers purchases of new bikes.

My controller died after 16 months. Apparently they’ve swapped out the computer on newer models and no longer have the old part in stock. It’s “back ordered”. This company just has the worst service. It’s unacceptable to only get a year and a half of (minimal) use out of a $2k bike. But, of course, it’s out of warranty. Wish I had done more research and gone with a different manufacturer for our family bike.