Blix BikeReviews of blixbike.com

DON'T buy a Blix bike!!!!! I'm stuck with a $2500 paperweight!!!!! I've spent months, replaced two controllers, a wiring harness, and a display and still have no throttle, no pas, and the display still reads 0% battery charge on a fully charged battery!! I've since bought an ebike off of Amazon and have yet to have any problems (for a 1/3 the price, and I hate Amazon). Don't buy from Blix! Buy from anyone else and save yourself a fricken headache!!

I submitted an order on July 1 and today (August 28) I received only some parts... they are very disorganized; they charge me in full $2500 and my bike is not completed. The summer is over soon. It will be great if they notice me in advance that the bike will be in back order. The message was it will be shipped in 5-8 days.. totally false.

Bke is 6 Years old, display screen for power stops work. BLIX sorry we don't have a part to replace the unit. Worth bike now, going to scrap it. For what they charge you'd think they'd warehouse parts WT F

Serious issues!! We ordered 4 bikes. Big mistake! They have really crappy customer service. They ship incorrect items. They take no responsibility for their errors. It sucks.

Buyer Beware! We ordered two Sol Eclipse Cruisers with one color Sorbet and the other Seafoam. Both bikes included free fenders, rear rack and front baskets. About 4 July 2024, four boxes were received which included all fenders, two front baskets and one rear rack. There were not any instructions with these boxes. On July 7 2024 the main part of the Seafoam cruiser was received and included step by step instructions for assembly. What the instructions did not include was a heads up that instructions for the basket, fenders and rear rack had to be downloaded from the Blix website and should be reviewed BEFORE starting the assembly of the main part of the bike. As a result, I completed the assembly of the bike, downloaded instructions for the free parts and then had to undo part of the bike assembly to install the free fenders, and front basket. I had also downloaded instructions for the rear rack, but the instructions did not match the rear racks I had received. I called Blix and was told they would have to email me the correct instructions for the rear rack. On 10 July 2024 I received the Sorbet colored cruiser and was able to assemble the bike and free stuff without the hassle involved with the first bike. Better communication from Blix would have prevented the hassle with the first bike received. Also, if a rider needs the seat all the way down on the post, you cannot install the rear reflector on the seat post. Do we like the bikes? Absolutely, but our experience would have been much better if Blix had provided better instructions for the assembly of the bikes.

Ordered a Blix Ultra bike with numerous accessories on June 22nd. Total cost $2,052 thanks to heavy discounts. Unfortunately I still don't have the bike, and the shipping company (SEKW) has no record of the bike, despite Blix customer support indicating that the bike was shipped. While Blix customer support has been helpful, it's clear the company has serious logistic issues and can't satisfy orders. I'll be asking for refund.

Reviewing the company and the bike I purchased, Vika Flex. When I initially received the bike, there were a few minor issues that required attention from my local bike shop. Once those were fixed, the bike proved to be dependable and performed well in a variety of weather and road conditions. I used it almost daily and was very satisfied with its performance. Recently, however, I encountered an unforeseen problem with the battery, which would have required a replacement. After reaching out to Blix to report the issue, I received a call from a corporate office representative who was genuinely interested in hearing about my experience and finding a solution. I was impressed by the dedication to customer satisfaction and the willingness to pursue a reasonable outcome. It made it clear that Blix upholds high standards and values the integrity of their brand. I am giving Blix five stars not only for the quality and performance of the bike, but also for the exceptional customer service and dedication to resolving issues. It is important for customers to understand that issues can arise, but it is how a company navigates these challenges that truly reflects its credibility and commitment to its customers. Blix has earned my confidence and loyalty with their exceptional service.

I’ve had to deal with blix over and over because of battery issues. No bike shop will service. I’ve been trying to get the charger that actually works with the battery and they go through a third who won’t ship. Over and over I have a bike I can’t ride!