Brittany H.
No customer service- updated
Submitted a ticket online as they instruct, because my 16 month old bike won’t power on. I received an email that someone would get back with in 24hrs. It’s been four days. Called to try and talk to someone during service hours, the phone recording said there were too many callers and I would need to call back later. I got that same message three other times that day. Went on the chat with support and they said someone would get back to me that day. No one did. Called and finally got through, he said he will have a technician call me back. Asked to speak with a manager- he had already left for the day… it’s going to be a nightmare to fix this bike. Update: the manager called me back, sent me a trouble shooting email and also sent me three possible replacement parts that might be the problem. The parts arrived two days later, I tried two of them and the second one fixed the problem!! My bike works again. The manager, David, also sent a follow up email to make sure that the parts had done the trick. I was very impressed with this employee. I just wish to hadn’t taken a week to get through to someone who could help.