Blix BikeReviews of blixbike.com

I wrote a review recently, complimenting the Customer Service team at Blix. I still stand by that. This review is for the Blix Company as a whole. I own a Blix Ultra e-bike, a now discontinued model. The Ultra requires the Blix Connect app to access Class 3 mode. After getting amazing service to get mine back on the road, they informed me that the current version of the Blix Connect app is no longer compatible with the Blix Ultra. There is no other way to access Class 3 on the controller and Blix tells me there are no plans to make it compatible. There aren’t even any legacy versions available. This means that all Ultra owners are no longer able to access Class 3 mode on their bikes. To make the decision to abandon all Ultra users like this is unacceptable. I don’t expect a company to perpetually support discontinued product, but they shouldn’t take features away either. I will never buy another Blix bike if this is the way they choose to handle product models that have reached end of life.

I love my bike frame, but as others have stated the customer service is severely lacking. Just a few months into owning my bike it stopped working. Blix did send a new controller, which didn’t help. The customer service replies left me feeling like they didn’t even read the message. They keep asking for a video. A video of something not working? How would they tell in the video the PAS isn’t working? I’m supposed to ride my bike one-handed in freezing weather while filming? Not to mention it takes several days to hear back. But worst of all- I left a two star review on the bike on their website and it never showed up. So shady.