Blix electric bikes offer a unique combination of performance, utility and style. Top-selling electric folding, electric cargo, electric city, electric cruiser bikes. Free shipping and easy financing available. Designed in Santa Cruz, CA.
Blix Bike (blixbike.com) has 76 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Rob
I ordered a bike and several accessories for my wife for Christmas. The website advertised that they would all ship within 2-3 days. Now they are saying that the order wont ship complete till after Christmas. The most disappointing was how rudely their customer service employee (A.J.) was when I contacted Blix about the shipment. What a disappointment that they can't deliver what they advertised.
Brian
I was contacting Blix pre-purchase because I had some technical questions about a new model. Their customer service took 9 days to respond and when they did, they had no answer to my simple question. They said someone with knowledge would reach out to me, no one ever has. They design some cool bikes, but do not do the work of supporting their products, it's a real shame.
James
First bike had a whole host of problems (broken stand, second battery not connecting, very loud sound when braking), so I sent it back. Second bike has even more problems. They still haven't paid me back for the 1st bike so I am now very concerned about getting my money back. Stay away, the bikes are obviously very very cheaply made and not worth it, so much hassle.
Damon
Note that their customer service is horrible. Impossible to get people on the phone and when you do they flat out lie to you about when things will be shipped. They like to present themself as customer friendly, but are horrible. I'd rather call a cable company
Jim F.
Purchased 2 Aveny Skyline’s in March and very satisfied with bike and customer service. The bikes were ordered late December and arrived in Feb/March. This was disappointing but Blix communication of delay was responsive. Easy assembly, spoke several times to Human support, support rep even returned calls. Battery does an easy 45 miles with active PAS. Bike is smooth without PAS, I can easily do 15mph. Lots of nice features, seat and handle bar adjustment, great headlight, location of PAS and throttle. The basket is not that useful. My display recently showed signs of moisture and was quickly replaced by support under warranty. I have read the negative reviews and my experience is TOTALLY the opposite! My wife and I really enjoy the bikes and have logged almost 750 miles in 5 months.
Mike G.
Buyer beware. Blix Bikes has zero/no customer service report. You will NEVER be able to reach a person on their phone number. You will be asked to submit a request to an email and then they will ask you to fill out a form. The form will inevitably break so you have to re-email the support person who promises a response from a technician in 3-5 days. I'm going on close to 10 days of waiting now. All of his and they sent me a defective and unsafe to ride bicycle. I rode 13 miles and 7 pieces fell off of the bike. I am pretty sure they scammed me by selling me a returned item as if it was new. There was no damage to the packaging yet the bike had dents and scratches and the battery was scuffed.
Loro A.
DO NOT BUY THE BLIX PACK!!! Worst $2300 I EVER WASTED! DO NOT PUT YOUR PRECIOUS CHILDREN ON THE BACK OF THIS BIKE! IT IS TOO DANGEROUS. I have fallen off this bike for the last time. I was seriously injured last fall. Got it out to take on vacation this spring and the big battery wouldn't charge. We were all ready to go before I realized it but I knew the second battery would be sufficient. I have had this bike less than a year and have under 150 miles on it. Today I had to stop quickly and it thru me off and the front wheel broke so now I have a very expensive paper weight. We have to tie it to the back of the camper just to get it home. It is a beautiful bike to look at but DO NOT BUY THIS BIKE UNLESS YOU ARE A 300 POUND MALE BODYBUILDER. It is DANGEROUS TO YOUR HEALTH AND WELL BEING. The motor is not strong enough to start on any kind of incline without tipping over. The only time I have not been afraid to ride this bike is when I am on a completely flat road with no hills, no traffic, no turns but otherwise when riding on a flat road it is ok. Again, the biggest waste of money I think I have ever spent!
mike
Exceptional service. I needed some help with troubleshooting my Packa and everyone in the support has been super friendly and the level of service and attention and help I got has been nothing but impressive. Thank Blix team. Also love the bike it rides like a dream.
