Blix BikeReviews of blixbike.com

I have had past experiences with Blix bike. I bought an Aveny in 2021. They have the best customer service. I recently ordered a new battery. My fault. I let it sit for months without using it. Customer service was quick with a reply. I wish they had a dealer in St Louis. I have had so many compliments on my bike. It is easy to use and rides smoothly. I love it!

I love my Blick Packa ! Good solid bike with enough power to get me up (300lbs) the hill I live on. I use it to go grocery shopping, hospital appointments, and pharmacy refills. It’s great to get out and enjoy the day and not pollute the environment.

I have owned two Blix Bikes and I have to say that I love them!! I have the Vika+ and the Vika X. My newest bike the Vika X has the best battery range you can buy. I love the fact that it has high beams and low beam lights depending on your situation. The folding mechanism has greatly improved and I am constantly getting positive comments from other bikers asking 'what type of bike am I riding? It looks so cool!'

It is bad like every other one says. They only have size for big men. After buying they don’t talk to you or support you. The support link is just a decor, I wrote them so many times but was ignored. If I can I will return all the stuff I bought. Don’t waste your money. Customer services are non-existent. Scamming advertising.

After speaking with others who own both Blix Sol and Vika models (and riding other types of ebikes), I decided to purchase a Blix Sol. I have been riding a 20 year old three speed beach cruiser and it’s like going from a VW Bug to a Porsche Carrera! Though I first rode an older model of the Sol, the bike I ended up purchasing is the new model Sol X. Because I felt that I didn’t need all of the new components, like hydraulic brakes or turn signals, I called Blix to ask if they had any of the older models in their warehouse or at any local dealers. The rep who answered the phone didn’t know so they took my info and sent a message off. The rep who contacted me was prompt in emailing back that they would search for an older model. The rep was great with communication and answering my questions about the newer model since the older version is not available. Five star service. Though Blix keeps costs down by selling direct to consumers, I choose to work with a local bike repair shop to order the Sol X so it would be built and adjusted for me. The whole experience with Blix has far surpassed any help I got in a retail bike shop.

Our Blix bikes are good looking! People comment on the time.

I purchased the fenders after getting my bike from a woman who had k ly rode the bike a few times. Since I wanted to ride near the beach, and its rains a lot in our area, the fenders made sense. I purchased them and they don’t fit the bike!! Even comparing the photos of the product, to what they sent me was incorrect. The photos online matched what my bike needed, but not what they sent me. I have spent over 6 months now and no resolution. Their communication is awful and they don’t respond. I have to message 3 times for them to give me a vague response. Do not buy any of the extra pieces. Do not work with this company if you expect any sort of customer service.

Blix Sol Eclipse. A beautifully designed and finished electric bike. But, their customer support system and parts availability is pathetic. Three months of flawless operation before intermittent power losses were traced to a faulty controller and/or battery by a Blix approved dealer and service center. No “in stock” replacement parts available through Blix HQ in California or the dealer which resulted in a very long wait of 6 weeks before a controller arrived from China. The replacement controller was installed and tested by the dealer, the bike taken home only to discover power losses continued. Blix finally ordered a replacement battery - again from China - that was delivered directly to me after another very long wait. The battery’s locking pin was a different shape (we think an older version) that prevented it from locking it inside the cradle - rendering it useless on our bike. With all the needless customer support delays and missed riding opportunities, my wife and I decided we’d had enough disappointment and donated it to charity. A very costly error. The Better Business was notified. If you’re considering a Blix product, you’ve been warned. We have replaced the Blix with another brand.