BJ's Wholesale ClubReviews of bjs.com

Peggy Kelm Gabriel gave me great service. Friendly, Good Attitude, Prompt, Attentive, Reliable. He has served me before on another visit and received the same great service. March 11, 2021. 1:30-2:30 Pm South Austin llocation

You sign up for an account with your email address then it says you don't have an account so you can't sign in or take advantage of any of the special deals they have. Their website is absolutely worthless and so is their membership. I want a refund.

Called local Bjs they said to call customer service. Tried to call Bj's customer service I requested a call back (25 min wait) they called me back the phone rang 2x and then they hung up on me. I called back they did not give call back option I waited for 30mins then was disconnected. Could not get a customer service representative. I am just trying to track my package. I ordered 5 items online. 4 came to my address today 1 item was shipped to another address in Pennsylvania. Very frustrating!

3 visits to patch one of their tires. No staff to do work. Why? Never again tires plus is so much better. Regret getting tires here. BJs is not consumer friendly.

After 20+ years I have canceled my membership with BJs since it does not support American businesses. I will no longer support BJs. I will now give my loyalty to Costco

In store is great. Online service is awful. Ordered a TV, which I never received. It's been lost for over 2 weeks now and BJ still will not refund me. Has promised to call me over and over with status and not one call. Only received an email regarding they will pick up the tv for return, which I do not have. Jennifer with BJ's also tried dealing with the Ceva transport service and confirmed they were rude to her as well. Not to mention I received a call from local transport that the tv would be delivered on the 19th, which i had to take a half day off and it never arrived.

rejoining I have coupons for 25$ renewal it will not let me use the one coupon said for new members only my member ship ran out dec 31st i guess that is not long enough to be a new member but my second one is for anyone an can be used on line can not find out how to use it this shows they dont care about there members

Customer service people are very very incompetent. I have tried 2 times to get my account to recognize my email and password. I have spent 45 minutes twice to get it resolved, and the customer service person keeps telling me to try different things and I keep getting the same credentials dont match message. Then after a while they tell you wait 10 minutes and try again!! Before retirement I was a senior technical project manager! I will try again tomorrow and see what happrns. This BJ'S last chance. As I said I tried BJ's customer service and finally got a clerk that knew what yhey were doing - matter was resolved in 10 minutes!