BJ's Wholesale ClubReviews of bjs.com

Due to the shortage of 3" tabs chlorine for pools, I was in a panic. Portsmouth,NH BJ's was out of stock. Customer Service recommended I check in daily for updates on availability. really didn't think more would come in due to the shortage in USA. Price gouging was absolutely going to happen. Not with BJ's! Called this a.m. they had some, I was there in 20 Minutes to pickup.These people are amazing. They go out of their way to assist the customer. Kudo's Portsmouth,NH !!

Working and shopping at this company was the absolute worst experience in my life. No matter where you are, you can count of BJ's managers to be completely worthless (in every sense of the word!). In the store I worked/shopped at, the managers made bad decision after bad decision, never once making a reasonable choice. Go to Sam's club if you want a good company to do business with.

After purchasing items on my BJs membership card that had "gas" credits, the first time I tried to buy gas at the station, and the attendant told me that I had to use my husband's membership card, not mine. I was also told that anything I purchased would roll over onto his card. So the next time we purchased an item with a gas credit, we used his card. He also inquired with Customer Service to find out how long we had to use the credit given on 4/27. They said, 3 weeks. So, within 3 weeks I went to fill up my car using his membership card. I did not receive a credit at the pump. I went to the attendant who said I needed to go into the store and get the refund. So, I did. At the counter I was asked by the clerk if I had my receipt (meaning my purchase, which was unreasonable). I asked her if she could look my receipt up. She was hesitant. I told her we had been told by Customer Service we had 3 weeks. I told her what had happened and what I had been told by the attendant. She then went and found another supervisor (not sure who) to whom I told my story, which was not correct. So, I interrupted and told him myself. He then went to look up my receipt with my husband's card number and came back and told me that we had not purchased anything with his card in a month and a half. He has asked me if I understood why. I told him that I understood that he had lost my business and left the store. Once I got home I looked through my trash and found the receipt, which had my husband's number clearly on the receipt, not mine. Not only did they lie to us, but there is nothing that limits the purchases on one family member or another but says, "All Members can..." get gas credits. It also says that it must expires within that month. This means that after trying to figure out the gas credit policy by speaking with 4 different employees, 3 at customer Service, that we were both given false information and no credit. I do not intend to shop with them again.

ordered outdoor furniture. Delivery delayed 3 times. 4th time said it was delivered and signed by me. lol called shipping company, said it must have been a mistake.

There's nasty girls that work here named Brittany, and shaylyn A lot of highlights in her hair kind of tall and grandpa glasses, has these freakishly long nails in her head in faces looks like a Mrs. Potato With freakishly drawn on eyebrows, headbleech blond highlighted haired, very long coffin nails, very ugly and disrespectful attitude to employees and customers. She's VERY pushy, will say "oh you f***** that up big time haha", like jee thanks for those words of encouragement. As well as steel and hide belongings of employees. And always looks over my shoulder when I'm at self checkout with her phone out like she's gonna take a pic of my membership. She is soo dumb she was very aggressive to a young girl work here pushing her to "signoff" her register to take over when the stupid girl named shaylyn is already logged on to "the podium" computer in the front of self check out area. I hope to god they fire both thier asses, they don't care if particular employees are very rude to customers and other employees aswell, fire her ass she think she cute with that PUSHY, GETO ATTITUDE OF HERS,"DO DAUHH", "ISSSS YOU GOOOD".

Horribly understaffed. The few workers I did see were trying their best to keep up on a busy weekend. A business like this that has high volume should have appropriate coverage to keep up with sales. Wonder what's going on with this company.

Terrible customer service, lack of employees and product issues plague this retail chain. Their Stratford CT location is amongst the worst, 45 minutes waiting at a deli department (after roaming staff and their own customer service call in number said someone would be by shortly) tells you all you need to know. Maybe someone should remind their awful general manager that unlike Walmart or Target Members PAY to be here and with that membership fee comes certain things we expect...people actually at their designated stations, customer service that knows what’s going on and a manger competent enough to handle issues when they are presented. What a joke

BEWARE Three stars only because of in store service and quality and price of some products. But, members BEWARE, this is the second year in a row that BJ’s tried to charge us double the cost for our membership. When questioned they respond with some unintelligible jibberish.