BJ's Wholesale ClubReviews of bjs.com

This company is trash. If you are a vendor you can guarantee bad customer feedback. They will waste your customers time and provide no communication. I have called them at least 10 times. Wait on hold for over an hour just to be lied too about my order. When you schedule the order it won’t arrive. Then when you check the tracking it says you need to reschedule. After doing this a couple of times I just gave up. 2nd time no call no show. I took time off work to make sure I was home for the delivery both times. Ceva Logistics is the worst delivery company I have ever seen. The whole situation frustrated me so much I decided I don't even want the item and do not want to do business with the company I order the product from every again. BJs Wholesale. What a nightmare. Never again!!!

biggest piece of crap company of all time.

Thank you BJs customer service ..We purchased the Berkley and Jenson 12x10 Gazebo..After putting it up the canopy was crooked..Back side would not pull down and could not align curtains to the pole..I contacted BJs customer service, sent pictures if the issue and within 2 weeks we had all new replacement parts.. Husband reinstalled and now our gazebo looks beautiful in our yard. Really appreciate the customer support.

So disappointed I have been calling since March to get back my refund money back but no one helped me,,,its June 22 and still calling them and still I didn't get my money back ,,,what a poor service!!@

There is NO value here... products than seem like good deals are on discontinued or not generally available items... no deal on groceries... I purchased an appliance from here the next day was over $20 less at a wally world same brand and all AND it had been on sale at BJ's ... I have a business membership and I have only really saved 20 on propane... SMH total waste of my money and their potential...

We got both Tarn-et-Garonne Singh and Sarabjeet Jonal delivered our 3 seater Made sofa. They assembled and also took the packaging away with them. Thumbs up 👍

I wish there was a ZERO stars rating for your 800# Customer Care department. I purchased 2 fire pits, one on 5/14 and another on 5/16. Two days later I received a flyer and the fire pit price reduced from 199.99 to 129.99 so I called Customer Care since they were orders placed online. The first representative took the information and told me that a price adjustment of the $70 + tax for both orders was submitted and I should be receiving the credit shortly. I called yesterday since it had been 3 weeks with no refund. The second rep told me my case stated, "customer needs to go to the club and see a manager for the price adjustment since it was an online order picked up in store". He told me that the manager would be able to look up the case# and issue the refund. First of all, where was that communication back to the customer? I then went to the club yesterday and the manager told me they have no way to look up case numbers and I needed proof of the 129.99 price since the price was currently back to 199.99. So I AGAIN call Customer Care while at the Club and got the RUDIST representative I have EVER talked to. She told me it had been over 7 days and I could not get a price adjustment. I had already explained the entire story that I was told by the first representative within the 7-day grace period and she says, "oh well she made a mistake but I am not giving you $70 back." She honestly should be fired for her rude attitude. I advise that BJs hire customer service staff that actually "care" about their customers and give accurate information to them. I emailed this note to Customer Care asking for a manager to review and just got another generic email back about price adjustments are only done within 7 days. Honestly this email was not even read; they just pushed a button and spit out the generic “price adjustment” statement. I HAVE NEVER HAD WORSE CUSTOMER SERVICE ANYWHERE AND WILL NOT BE RENEWING MY MEMBERSHIP AT THE END OF THIS MONTH. SWITCH TO COSTCOs. [Note: This review is for the Customer Care 800# staff. I have to say that the manager, Kathy, at the Derby CT club was very sympathetic and helpful.]

First of I want to say if I could give a 0 star I would. I ordered a tv from BJ’s April 30th and still never got a the tv. I called over and over and Bj’s could not tell me anything. Their delivery company is Ceva Logistics and they told me that I would have to have contact Ceva myself. I waited sometime and called Bj’s again to just cancel my order, they cancelled my order but never refunded my money because they had to receive the tv back from Ceva first. Which is stupid because that has nothing to do with me and at this point this is stealing. I then called Ceva again and they said Bj’s never even contacted them about canceling the order or anything. I will never order from BJ’s online ever again. 41 days later and I still have not been refunded my money.