BJ's Wholesale ClubReviews of bjs.com

I ordered a grill gazebo online. When ordering online you have to setup a delivery date. This was never explained to me. I received an email saying my item was shipped. After waiting a few days and not receiving it, I checked my shipment status. My shipment status said, could not reach the customer. No one "EVER" tried to contact me. I set my delivery date at that time and called BJ's. The rep just continuously said, "I understand". Then proceeded to tell me my delivery date was for July 5th. My shipment date that was "missed" in my email said, July 3rd. They were not going to do anything for their mistake. I requested to speak to a supervisor (whom never came to the phone). The rep returned to say they will credit me $20.00. I will NEVER order NOTHING from them again. This is such bad business.

There are no words to describe how terrible the on line customer service experience was from BJs. I received a damaged patio furniture order and attempted to return it by filing an online claim. Spoke to 6 different people and had 6 different answers and excuses. No one knew what to do or how to process the return and all I got was a run around. Eventually I brought the furniture back to the store and they were quite helpful. The manager explained that they have the worst outsourced customer service and no one should ever try to buy anything online. Only buy in the club!

Both I and my husband are on the same membership we purchased at BJ's. I made an order on a 2-day shipping delivery and used his name for the order just because for convenience his name showed up during check-out on the computer. I ordered 3 packs of paper towels and only one showed up. I called after waiting for a few extra days and they told me they were sent from a far away club, thanks for telling me only when I called. I used the tracking number on June 29th that they gave me and there is no information on when they will arrive. I called again and they refused to talk to me because the order was under my husband's name while I am also part of the membership. They made a mistake and they would not talk to me to rectify their mistake. Finally got a supervisor that tried to fix the problem. Turns out that the paper towels were never sent. He put in a request for a refund which I do not want because if I order them again, I will have to pay shipping charges again. The manager was really nice and tried to help but was not able to guarantee that the towels will be resent again. Such drama for 2 packs of paper towels, what a waste of time, it's just disgusting.

Such a waste of time and money also. There is no such kind of management there.Club side pick up took 2 hrs time and whenever I am calling from my car, they said is almost done, I had my 3 year daughter with me. At the end I needed to park my car and visit inside and asked where is my order? then they are saying we are still working on this!!! , it was just 2 Milk Cans and 2 more items I orders!!! From now I am never going to visit this third class service store 😑 I canceled my membership

If only I could give negative stars! We ordered 3 air conditioners over a month and a half ago, they were never delivered. I’ve spent 3 weeks trying to get my money back…. I have called numerous times, I have emailed numerous times, I have gone to the club (where they told me they can’t help me because I started the “return” process online). Still waiting for a refund. BJ’s is THE WORST online retailer I’ve ever dealt with.

Do not order an appliance from BJs.com. They offer "free delivery, free installation, free haul away of old appliance." This was the reason I ordered a dishwasher from BJ's instead of Lowe's or Home Depot. I thought I was getting a good deal. However, when the dishwasher was delivered, the delivery company (JB Hunt) stated they could not install the dishwasher because my old one was "hardwired" and I would need an electrician to install it. I called BJ's and 3 weeks later, the dishwasher is still sitting in my kitchen uninstalled. I told them if I can't get the free installation as promised, I just want to return the dishwasher, and they are giving me a hard time about that. I'm about to file a complaint with the Better Business Bureau. In case this review is sent to BJs, my order number is 171465791.

misleading add on gas for 75 cents off per gallon. i got the 4 items needed to get my discout on pump got 10 cents went back to store for credit they said the ice drink i got was the wrong one. never seen any other kind. lost 65 cents on 30 gallons of gas.lets see if bj s respond.

Just left BJs Tire Center in Voorhees and I'd like to say thank you to Justin Pierre. Nice young man who did all that I asked and kept me updated while he did. Thank you, Jimmy O'Connell