BJ's Wholesale ClubReviews of bjs.com

At BJ's club:184 we were at the deli about 2:30 pm. There was line of people waiting for service with only one person waiting on customers. My husband went and asked the manager if she could send some help. Her response was no one else was certified to work there. Right next to the deli there was a man at the rotisserie just standing there waiting for the chicken to be done. Insult to injury there was no hamburger. I'v been with the store for 40 plus yrs this the worst. I'm ready to go to COSCOS.

I would leave O if I could! Worst customer service ever! Shopped for a few items only to find out my membership expired. Went to Customer Service. 1 person working. Waiting in line 25 minutes only to be told I would have to pay $65.00! i said I have paid 25$ for years. No attempt to make this right. Rude employee. Said "you need a coupon". Price $55.00 plus a 10$ Service Charge! I left my cart full of items! No Thank You! This is why I will shop at Costco! Better Customer Service. No empty shelves! Never Again!

My colleague always talks about BJ's, so I went online and applied for a "Day Pass". The online site seems to be just items that were on sale. So, I went to BJ's and the parking lot seemed to be a little empty too be on a Saturday. Okay, three customers in line for customer service and four employees behind the counter and I still waited 20 minuets. Because one employee stated she only work stock. Once I go to the counter, I was told that I had to pay for a one-day pass or 10% of the purchase. But online was free and you just have to pull up and the store would load it in your trunk. An empty parking lot, an empty store and bad customer service. Hench the reason I got to Costco.

Not happy customers. Sent payment on 9/1 (due 9/27) and this payment was applied as extra payment for August statement since we didn't realize closing date was 9/2 and we got a late fee added on 9/27. We asked for the fee to be taken off and have the account fixed since it was messed up by 1 DAY. Nope won't do it. So dissatisfied with the poor customer service. UNPROFESSIONAL

I bought a patio set for $999. Two of the four chairs were damaged, so I contacted support. I wanted to return them, since I was worried about the quality based on the damage. Over three weeks of customer care lip service. Cannot reach anyone in authority. I want this stuff picked up and I want my money back! BJs CustomerCare is a joke. Powerless service reps stringing me along. Small claims court next stop.

Slowest website I have ever used!!

Went to return substandard BJs garbage bags( all the 4 I pulled out ripped at the seam. I was told at the returns section that BJs does not take back sanitary products once opened. What is our recourse? Live with torn garbage bags or throw them????😡

On 5/9/2022 I ordered a patio set a patio set said it was delivered on 5/19/2022 never received it after Nemours phone calls went to small claims court won by Default now they are telling me to email the court papers