BJ's Wholesale ClubReviews of bjs.com

If I could have given them no stars I would have, I called customer service to inquire about purchasing an on line item and it would not ship to store and they only carried a smaller size at the store. I asked if they ever have any promotions or coupons for free shipping and they said they could not tell me???!! I said Ok I ordered what I wanted and paid 99$ for shipping not even a week later the same item showed up as free shipping! I called customer service numerous times and "cases" opened via email unfortunately the communication barrier with every customer agent who answered either could not understand you or vise versa! Long hold times sometimes over 50 minutes each call and I called 7 times. So finally I speak to someone who can understand me so he tells me to call Metro (the shipping company) they will reimburse the shipping. So, I call then call them. Metro tells me they can't reimburse any fees BJ's has to since my payment (Item & shipping) was paid to BJ's. So, Once again I call BJ's customer service number and 32 minutes later I speak to Shawn and he tells me he can't reimburse the shipping I have to call Metro. Needless to say I had to go through I just spoke to them and they told me to call you. (As they both point fingers at each other) Shawn finally tells me he can't reimburse my shipping because it wasn't free shipping at time of purchase. I said ok. I'll cancel my order because I didn't receive it yet and will reorder. HE said you can but you won't be refunded for any of your purchase! WHAT??? I just spent 1700$ and you are telling me I will lose that if I cancel?? I said do you have a supervisor I can speak to? He said I can give you the Corporate email! I find it hard to believe they don't have a contact to corporate! TERRIBLE CUSTOMER SERVICE DO NOT BUY ANYTHING ONLINE. I WILL MAKE IT A POINT TO TELL EVERYONE I KNOW TO NOT BUY OR GET A MEMBERSHIP FROM BJ's. Thanks for the runaround BJ's!

Went into my local club to renew membership and Deidre was very helpful and very personable. she helped save me a few dollars from the original price and I thought that was very sweet of her.

Not a review writer but needed to share the HORRIBLE Customer Service by BJ's. All I had was a question surrounding a promotion and could not get answered at either club close to me it just rang and rang! (5 hours prior to closing) I called the BJ Customer Service line and after being on hold over 10 minutes explained my question and received 20 questions back asking what the promotion was then was told an inquiry would be required to the promotion department and an email in a week. Really??? Wow!

Made online order today of cost over $135 + new delivery fee of $55 thru BJ's . Just before check out option you're asked to input your delivery preferences which I stated about being a disabled customer and would preferred to not have my groceries to be placed in the foyer of my building but call me and I'll come down. To my horror my groceries were left on the outside of my building! not in a box, but each item placed on the bare ground where pedestrians walk, spit, and whatever else. This is appalling and I'm at a loss for words. I then called customer service to be told that management will get back to me in 1-3 days. I'm not putting any of these items in my refrigerator so items will spoil before anyone gets back to me from BJ's. I have pictures

Using their website I purchased 4 tires for my truck based on what site recommended. Go to my appointment to find out the tires are the wrong size. Ok, website error no worries. I'm told the correct size tires will be $200 more and I have to call their 800 number for a refund. On hold for 14 minutes and I finally get a person who barely speaks English. No worries, we can make it work. Thirty minutes into the call I'm told it's all set and I will see the refund in 5 to 7 days. Eight business days later, no refund, so I call to check on the status of my refund. Twelve minutes on hold and I get a worse speaker. I'm from NYC so I'm fairly used to accents but this one was awful. Fine, we will make it work. This one tells me that they emailed my local store and never heard back confirming that I didn't get the tires so no refund was ordered. I will be giving my $1,100 to someone else once I get this refund. I also won't be renewing my membership. Feh!!

BJ’s customer service is ridiculous. I would never sign up for a membership again. After speaking to four different agents via phone and chat service: Alejandro, Mariano, Selih, and Henry, I have yet to receive my refund once cancelling my membership. They claim 7-10 business and it’s been well over that. I had to reach out several times insisting for a confirmation email and information concerning my issue. Still, nothing has been resolved. Apparently, when I first called Alejandro, he was more concerned about me keeping my membership by using selling tactics instead of resolving my issue efficiently and effectively. That alone is not a good sign of business because no one wants the “pushy” sales/customer representative. Completely tasteless. He was the reason my membership was not initially cancelled. I had to call back several times to ensure they would cancel and refund me. Instead, they cancel the membership, but they never processed the refund as promised. They have all given me the round around with poor excuses. I am completely dissatisfied and DO NOT RECOMMEND BJ’s to anyone. I would give them 0 stars if I could.

I was just at the Waltham,MA store and as I was checking out the cashier Karine was so nice and helpful she told me about some coupons and I ended up saving $20!!! As a senior citizen on a fixed income, I truly appreciated it.. She was so very pleasant.. thank you for having some very helpful and friendly staff. Thank You again Pat Sunday March 6,2022

Worst customer service ever!! I placed an order for a patio dining set. Less than 24 hours later I called customer service and asked that the color be changed. I was told this could not be done. I asked that the order be canceled. Also not possible. Their solution washer me to refuse delivery once it shipped. There was no offer to escalate the issue. I asked to speak to a manager. I was told to expect a return call in 24 hours. Nine days later, still no call. Made multiple attempts to call back each time holding more than 20 minutes. Finally reached a representative who transferred me to a supervisor line. Why was this not an option day 1? Unfortunately, she couldn’t help me because when you get a family membership you each get your own membership # and the order was placed under my husband’s number. He was not available so the supervisor would not help me. She had access to all previous calls and conversations and still would not help with the situation. All other representatives spoke to me without question. The point is: entire situation could have been avoided had they canceled my order when I asked. Instead, I have no product and no refund at this time. I will be canceling our membership and shopping with Costco/Sam’s club from now on.