BJ's Wholesale ClubReviews of bjs.com

Everytime i went shopping at BJs they would charge me taxes on certain foods. I just had it with them, i buy same items at other grocers and they never charge me taxes. I decided to cancel my membership,which they guarantee money back. I called customer care. They cancelled my membership, that i only had for 2mths and claimed they refunded me back to original payment method. It's been 2mths of me constantly calling, but no solution. They give me the run around. Claiming they are escalating the matter and they will reach out to me in 3 days everytime i call, but noone ever calls me or emails me. I even went to the store to resolve this, but they say they can't help me. Only customer care can resolve the issue. In conclusion... I basically paid for a 1 year membership that is inactive. I thought they were a large legitimate organization, but they are extremely shady.

I was a member of BJs for 10 years until recently I shopped like normal, went and saw my deli friends like normal, got in the check out line like normal had the kid scan my items I paid over $200 dollars at the check out went to leave and the lady at the door called me a theif. I said what are you talking about I have a recipet and she said no you didn’t pay for this… please notes this… I have $200 in my cart what is this? She holds up the line there is 20 people now waiting to leave. I said can we sort this out she puts me a side to wait for a manager. I said to my friend who was with me what the duck (f) and the manager heard me and said don’t swear in front of that child. I said that’s my son. She said I don’t care you swear in front of any child in front of me to which I replied I am being called and thief and upset I made a mistake I don’t think my swearing in the point here she said I don’t care your a pss poor mother and I will take your child. Ooooo noo I was done. At that point I was a pss poor mother and a theif with a reciept. So I walked out saying your not talking my kid you don’t talk to me like that!!! Jessica was her name chased me to my car as I left. When I got in the car to call management to say what the heck happened today this is insane then did nothing to protect me as a customer. They protected a women who threatened to steal my child from me over a unknown item that I probably paid for because I went to a cashier. If there was a mistake hey we say that we don’t threaten to take babies from moms and say do better as a parent that’s what she said I was pss poor and do better itch now who swore in front of my kid. The hypocrisy and the manger never called me. Nothing. They just said bye. Wow. I am currently in the process of filing a law suit as I have a recording and witnesses since I’m still being charged a membership for a place I can’t shop at.

I do not understand why Bj's makes us WASTE Precious family time looking for coupons for my purchases. I already Pay a Fee to shop there! Just put the item on Sale (give us the sales price) and be done with it! And, if I am doing express pay, it should automatically detect coupons for items I have scanned. Again, taking Precious Time away from my family!

I ordered a sectional couch on their website because it said ships in 15 days. It shipped on 11/23. They delivered it over a month later on 12/29 after I had to call them day after day to find out where it was. They shipped the wrong piece and now who knows how long I have to wait until they send the right piece. And for all that trouble they first offered me $20 and then $50. Worst customer service ever. Especially from the manager Charlie.

One star is too good for Bjs on December 23, 2022 I purchased a $446.04 same-day delivery order my stuff never arrived. I called Bj's customer service and was told my money will be refunded. I also called the corporate office and was told the same thing, today is December 27th, 2022, and I did not receive my refund.

BJS Wholesale has the worst online customer service ever. I didn't even want to give them 1 star. I bought a freezer on line on Nov 5th. It arrived on November 15th. We realized after opening it was damaged on bottom close to compressor. We have called, emailed and done instant chats to resolve without anything working out. The emails are prescripted, canned sentences always saying the same thing: "We have escalated to internal team" or "I apologize for the inconvenience. You will be given a gift card..." etc etc. They were supposed to come pick it up. We got emails then saying, that BJs was waiting for us to return it! We loaded it in our car this morning at 7:00 and I returned it. Then the Asst. Manager gave me a phone number to call. I just got off the phone. There was so much noise that I could not hear the manager. I gave up and said I would call back. Now, a refund was issued but did not include the delivery fee they charged when bringing us the freezer. There is much more than this. I have pages of emails that say results will come but never do. I will never, ever order online from BJs again. Rose -Member # 139-4-3123-587

Absolutely disgusted. Criminal charges would be more appropriate. Almost $500 online grocery order stolen by their delivery service and no proper help. Finally got some other office claiming they would issue me a refund in 5 business days and it’s been two weeks. Plus they tried to use my credit card for an unauthorized amount and I was alerted by my bank. Called again and they told me they will issue a refund and of course they didn’t see any mention of the refund that I was supposed to get two weeks before. All this during thanksgiving and had me in a very bad situation for food for my kids and family. I will never shop at any BJs again and it’s so sad because I was a long time member.

I always do my grocery shopping in BJ New Castle- most of the staff there are very rude today I experienced it again. I went to self scan and I forgot to scan one item which is the water $3.00 I’m exhausted from holiday shopping my husband said just removed it and I said I also have a free turkey- she said you have to go to customer service to correct the item but I don’t understand she keep arguing with my husband without checking the free turkey is in the receipt and she can just removed the water then we can go…. The customer service have long line we don’t want to waste our time— Again we’re very disappointed with the service they provided not a good attitude for a holiday….I hope they need to discipline this worker