BJ's Wholesale ClubReviews of bjs.com

I recently fractured my ankle and knee so I am in a wheelchair. I signed up for BJs 2 hour home delivery service and put in an order. Under instructions, I explained that I am in a wheelchair so please ring bell and wait for me to open the door. The delivery person did not ring the bell. He dumped my order on the walk in front of the steps to my house. There was no way that I could get it. I had items that needed refrigeration sitting in the sun. I had to call a friend to bring in my order. When I called to cancel the delivery service add-on membership, they cancelled my entire BJs membership. It has taken 5 phone calls to have my membership reinstated a week later, and I have still not received a refund for their delivery service membership. Even worse, they added an $8.00 tip for their delivery driver to my bill.

The lady at the help desk9Comelia) was so helpful. I had trouble getting the BJ app on my phone. Comelis took her time and was able to get the app on my phone, which took some time. Now I can get my coupons easily.

Stopped by the tire dept 2x yesterday. Only 1 employee on duty. Poor guy was all by himself with a room full of customers. So, I went back early this morning. They open at 9:00am. Waited in the cold for a half hour and still not opened. I stood there, & watched 5 other cars stop by. No one there. They have a big sale on tires too. I called the front desk to let them know at 9am. No one, nothing. At 9:30am went to the customer service desk , let them know, still not opened. This bjs is really a big disappointment to me. I have been coming here since they opened their doors. No one cares.... So, I went to Walmart & purchased tires from them & the bill came to $1150.00. They were kind & responsive. Bj's could learn a few things about customer service from them. That's for sure.

The Gas Buddy app had BJ’s gas price in Raleigh, NC at the same price as both the BJ’s signs leading to the BJ’s gas pumps. But when you actually get to the pumps there’s a different price…more expensive. What a Scam!

Every year for the last five years, someone at BJ’s has been using my card to renew their membership. The money comes out of my checking account every year. This is someone from Massachusetts. I live in New Jersey. So every year I have to call my bank and get my card shut down and changed and this happens again every year even when my card changes. When I go to the store, it tells me I didn’t renew the membership that the money was taken out of my bank account for. So I know it is someone else. And then I have to renew my membership and pay more money.

Tire department had 1 empoyee working and he was filling propane tanks, installing tires and manning the register. I had a 12pm appointment am currently writing this review in the writing room at almost 4pm. Probably will never stop at BJs again because of this experience. The worker Kyle was cool and deserves a raise, because I would have quit. He was given no assistance at all. Avoid this tire shop completely. I ordered my tires online so had to wait for them to retrieve them, otherwise I would have canceled my order. They need to shut the tire department down until they can adequately staff it.

WORTHLESS BJS APP, IT NEVER LOADS, EVERYTHING I CLICKED ON TAKES FOVER LOADING, UNTIL I GIVE UP, THE ONLY PAGE THAT OPEN UP IS THE WORTHLESS COUPON THE ONES I DON'T EVER NEED, I CAN'T EVEN SEE MY OLD PURCHASES ONLINE OR IN STORE, I MIGHT AS WELL GO BACK TO CUTTING COUPONS. WHICH THEY RAN OUTTA BOOKS EVERYDAY IT SEEMS & THEY CAN'T AFFORD TO MAIL THE BOOKS ANYMORE I GUESS, BUT THEIR PRICES R THROUGH THE ROOF! I'M FAR A AWAY FR COSTCO BUT I SURE WON'T BE RENEWING WITH BJS!

2/18, went to pick up a sheet cake I ordered for my mom’s 80th birthday. When I got there and the cake was brought out to me it looked like a 5 yr old had decorated it! It was embarrassing. The same person that decorated it, said they would redo it. Needless to say I had to buy a sheet cake from out of the display case with no writing on it! I had 50 of my family members waiting for me to surprise my mom & there was no way I was walking in with the cake I originally ordered. She offered to redo it but why would I have the same person redecorate it if it was awful the first time?! I called customer service the next day to explain what happened. I asked if they train people or just throw anyone in there. The reply I got was “maybe she just had an off day”. Will never order from there again!!!