BJ's Wholesale ClubReviews of bjs.com

Hate this company. You can never get ahold of corporate and the store employees do not care to help you. Do not get the BJ’s credit card unless you plan on using all the time there. You will not earn any rewards back if you use a different card. Thank you for letting me know this BJ’s. The name fits you.

I love the wide selection of items at BJ’s. However, their front-end it management, where you check out your cart, is horrendous. The lines are long. The checkout clerks are slow and it takes three times longer than any other retail establishment.

I was searching for the best price to buy a birthday gift for my wife. When I ordered not only did the gift come early but my card wasn't charged until the product was shipped. I am so used to being charged days or weeks before i receive the item.

I would write zero stars if I could. They opened a new store near me & I previously had a membership years back. I signed up in person & she charged my card 7 times for 1 membership. I went back 2 times to fix it & they could not. Renewal time I was charged 7 renewals. I contacted them by phone, email & in person. No one helped. They asked for information they had in their records. I had to contact my credit card to stop payment. Then I checked my membership, canceled.

As a Customer and former employee at this BJ's Store #169 in Cape Coral , Florida 33909, I must say the Manager Frank employed there is Unprofessional & Sarcastic , creating such a toxic environment to work under on a daily basis. His behavior toward employees along with customers should be investigated along with his undermining tactics of authoritative abuse. Corporate should investigate his failure to follow company protocol.Too many negative incidents involving this manager not only staff complaints but club members also.

I use drive up for my online orders. Easy PEASY. Order,pay,pickup,and drive home. Never have a problem.Coral Springs Fl Store

This is the second time in a row my order was delivered and missing items. First time it was coffee and I ended up having to go to the store to get a refund from customer service. Defeats the purpose of home delivery of ihave to drive 30 minutes to the store after receiving a delivery. BJS needs to handle this better in general. Now today I order some items. Driver had laid out all items outside of my building on the floor. I understand these items were packages, but who wants to use something that has been sitting on the floor. Also, I ordered a 25lb bag of rice and it had a hole in it, so once again I'm going back to the store for exchange. Once again, defeats the purpose of home delivery if the only remedy to issues with an order is to go back to the store to resolve. I'm considering using another service or paying someone to go shop for me as this is a major inconvenience and shouldn't have happened (twice). DO BETTER BJS.

deli department