BJ's Wholesale ClubReviews of bjs.com

I would’ve given zero stars if I could have. I bought a pair of pants in November 2024. I did not wear them for the first time until December. I washed them, and the fabric had tiny balls essentially all over the leggings. They looked absolutely horrible! There is no way I was going to wear them again. Christmas time came and went, and I was extremely busy. I went today to return them and was told that they would not return my money because I did not have the tags, and also because they had been washed. I know they were only $17 but it is the principle. So essentially I paid $17 to wear a pair of pants one time. I asked to speak to the manager, and she told me no. So I asked to speak to someone above her. They finally said that they would give me my money back. However, next time I need to make sure I keep the tags and not wash them.How the heck am I supposed to know how they’re gonna look if I don’t wash them??? Very poor customer service especially when I have spent thousands and thousands of dollars there. Also, I have never returned anything there before. My suggestion to anyone… Don’t buy any clothes there!

bjs is the only store that charges full tax on the retail price of a item and not the selling price. plus there is no tax added to delivery charges yet they do that to. either they are pocketing the difference. this is the worrst consumer policy for a major retailer who just wants to squeeze evey penny from you.

Congratulations BJ’s you figured out a new way to force customers to spend more money. Now, in addition to buying the subscription and paying an extra $50.00 for “free” delivery Some genius decided you must spend over $60 or pay a delivery fee.. isn’t that great! A new way to make more money. These clubs are not worth the cost anymore. I’d give it a zero but it only goes to 1.

I purchased gift cards through this website after verifying it’s reputable. While I might have saved a little money, I made up for it in wasted time and undue stress. After spending an hour and half at the store I purchased the cards for, I learned they were not valid and had no money associated. I immediately reached out to customer care and spent another 20+ minutes back and forth on chat. Then had to provide more info. I did receive an email later that day saying cards are now activated. No apology or anything. I had to call and verify each card before making another trip to store and save myself embarrassment of hassle again. I will report they are showing a balance on them now. So if you want to save $50 buy spend 2 hours fixing it all in order to use them, then this site is for you. I will not be utilizing these website in future. It may have been a one time mistake, but how would one know when the company never really gave a reason as to what happened, offered apology or any future discount/gift for time and trouble. Best of luck!

The app is a joke, pages freeze constantly, page doesn't open, page only half loads, or descriptions and photos of item's never load, plus log on can take up to a minute to load while staring at a red check mark ! How can a shopping app be so bad in the age of life-saving A.I. ? Three weeks later! Notice how the negative reviews get one star :( But the "BJs is the super best store ever" gets four and five stars :) Trustpilot !

In September I joined BJ's wholesale club in Elsmere, Delaware for the express purpose of purchasing new tires for my girlfriend's car, a 2017 Hyundai with 36000 miles on it. These tires were replacing the original tires. 1 month later as I was washing the car I noticed that all 4 wheels were damaged in the exact same way. I returned to the store to lodge a complaint with the store manager. He showed me the work order I signed which gives them permission to do the install, but also pointed out a check mark next to wheels damaged on the paper. (I was not given a copy of that paper) He told me he would check into it. Another month past without the manager getting back to me. I returned to the store and this time I spoke with the store manager and the club manager. The club manager inspected the damage and assured me he would get back to me. It has now been 3 months. I ask, how long should this process take? The expectation is that when you take your vehicle in for repairs you get it back in better condition than when you dropped it off for the repairs. This kind of treatment is unexceptable for any business.

Hello, I ate at the restaurant on Beach in Westminster/Huntington Beach yesterday and it was the slowest service I've ever had. It took 20 minutes for them to take my order. We had to keep asking and reminding them for refills. The food was cold. The servers were not nice. They forgot to order our pazookie so that took 30 minutes to get our pazookie. The manager was not helpful at all. I will not be returning. Also, I've been there when it's been way busier and got way better and faster service. It was not busy, it was 9pm last night.

Nunca nos avían tratado una cajera tan agresiva y con tanta autoridad y una actitud poco agradable por primera vez mi esposa y yo nos sentimos discriminados aquí en esta tienda y no estoy ceguro si regresamos a comprar más alla