BJ's Wholesale ClubReviews of bjs.com

I would like to Thank Deedee Nicole and Robert for all there help. When I checked out my rewards didn't go through and they were all great with helping me. This was at the Southern pines location

I went to BJ's today and they had received the best Custermer service in along while fro a girl named Judy. She was very helpful making sure I was able to use my rewards that were not showing upon her computer to purchase a TV. She truly went above and beyond calling Custermer service for BJ's and working to ensure I was able to access my rewards. She was very professional and indeed she was able to get my rewards to populate on her screen after many attempts. She never lost her composure and I was to use my rewards and I walked away with my TV. Previously I worked with her and she again was so helpful writing down the information I needed to know when to check back on purchasing this TV. I always say it is the people that make a company great and she outdid herself. Cheryl Patton

I used to love BJs but now I don’t know what is going on but I have been trying to place an order for over a week. Member card not showing up as renewed. No one can correct the problem. Was on the phone for over 20 minutes and was told nothing can be done before Monday. Just don’t think it’s worth it any more.

The prices are decent but the selection is frequently lacking. The last straw was 2 factor authetication to sign into my account. It consistently doesn’t work and why at a retail store? Makes no sense. NOT renewing.

Caveat Emptor when using the BJ's Club #232. Their managers are illiterate. They have minimal basic skills. Exampled by the one I recently dealt with. After I explained my problem to this mental midget his answer was: "So what, they made a mistake.!" Then I was banned for life and told BJ's doesn't want my business. It gets worse trying to file a complaint! Caveat Emptor when using BJ's Club #232

I LOVE COALASAL COOKIES SOOOO TASTY!!! Make me feel like... A T-REX RAAAAR!!! lul >v< i have short arm but that dont stop me eating cookie that is so big i feel like GIANT. I eat so much my belly get big, but at the end of the day i go potty, and next thing you know? i'm back eating GIANT COALLASAL COOKIE!!! I love BJs!!!

Buyer BEWARE! If you buy something at BJs are you getting a good deal ? How in the world can BJs justify charging 42% more for the same product sold at their Millsboro Delaware Store than they do at their Canton MD store near Baltimore. Do they think we are so stupid that we would not notice? $11.99 in Canton MD, $16.99 in Millsboro DE. Cant justify by transportation difference. This is gouging low income people.

Costco is much, much better. Sam's is much better. BJ' s a miniature, under stocked version of Sam's Club. Was o.k. when they imported workers from all over the country for the grand opening. Yes, it was a small store with a relatively small selection of product, but the enthusiasm of employees was contagious. But now, zombies from "Night of the Living Dead" move faster than the employees of this miserable location. Positives: plenty of parking, store is empty on weekends. They had some really good deals when they first opened. Negatives: checkout lines are long and painfully slow (one human checkout lane open, self check outs don't work because everyone is "waiting for assistance"... that never arrives. Then customers move over to the long human checkout line. There is no assistance. Not one single employee there to assist, so none of the self checkouts were working. There was an employee that stood there for 15-20 minutes, observing that none of the self checkouts were working, and frantically radioed numerous times that that assistance was needed in self check out. Why he couldn't help anybody in the checkout lanes himself is beyond me. Maybe they have too many managers. Then there are coupons. I tried. I'm not interested in using coupons. I'm not sure why this store even exists. Smaller selection than Costco or Sam's. Prices the same or higher than Costco or Sam's. Worst of all, when you're done shopping and just want to check out and leave... they won't let you, you have to wait and wait and wait. I'm going to end my current $20 membership and stop future renewals. BJ's membership is a bargain compared to other warehouse stores and the store is closer to my house. But, the lack of selection, painfully slow disorganized checkout process and having to clip coupons make ending my membership a very easy decision.