BillabookReviews of billabook.com

Terrible service from this company. I made a reservation for a hotel in Denver in January 2026. My plans changed, and I had to cancel within the allowed time. They sent me an email confirming the successful cancellation, and the refund was supposed to be ready within 10 business days. To this day, they haven't refunded anything. They say I have to check with the bank, but they haven't sent me any proof of refund. Don't trust this company; it's a scam! 🚨🚨🚨🚨

They don't answer any emails, they are scammers, they steal people's money! I don't recommend them to anyone!

I rarely write negative reviews, but our experience with Billabook has been extremely disappointing. We booked a trip through Billabook and were later informed that we would be relocated. We agreed to the relocation and were told we would receive confirmation once availability had been checked. That confirmation was never sent. We followed up multiple times via email and phone. No response. No clarification. No solution. Our calls went unanswered and our messages were ignored. Without a confirmed booking and without any communication from Billabook, we were unable to take part in the trip. At this stage, this is no longer a simple misunderstanding — it is a clear failure of service and responsibility. Billabook has retained our payment while failing to provide the agreed accommodation or any meaningful customer support. We are still waiting for our refund. If this matter is not resolved immediately, we will escalate the issue through our payment provider and pursue all available consumer protection channels. All communication attempts have been documented. We strongly advise others to carefully consider whether they are comfortable booking with a company that does not respond when issues arise. Billabook, this is your opportunity to resolve this professionally. We expect a prompt refund and a written response.

This company is very untrustworthy do not spend money with them. They will show you a date you can cancel for free but once you pay and make your booking they then send a confirmation and change the cancellation fee so you have to pay. They do not respond to emails and they have the worst customer service I have ever had. Save your time and money and look elsewhere

I strongly advise caution when booking through Billabook. I had to cancel a reservation due to a documented medical emergency (medical report provided). The hotel, Lapita, Dubai Parks and Resorts, Autograph Collection, confirmed in writing that they have no objection to processing the refund once the request is submitted properly through the supplier channel. Despite this: It is practically impossible to speak to a Billabook. There is no clear customer service line. Emails go unanswered. No confirmation has been provided that the refund request was even submitted to the hotel. The booking structure is multilayered agencies, which makes resolution extremely complicated. As a customer, you are left chasing multiple parties while Billabook are unreachable and provides no clear answers. The hotel has confirmed they will comply once the request is received. The delay appears to sit entirely at Billabook’s level. A company handling customers’ money should provide transparency, responsiveness, and clear communication. In my case, none of this has been provided. I strongly recommend to avoid booking through this platform.

Scam company. I booked with them and they never sent the booking to the hotel. I paid out of pocket for 2 out of the 3 nights. After deciding to leave because I didn't want to pay for a third night, they then decide to contact the hotel and tell them about my booking. We had already left at this point and I never received credit for my third night stay that I paid for. I would not trust this company and would never book with them again.

Best value for money 💰💰

I am currently stuck at a hotel I have a booking for through billabook and they can't find my reservation. I've gotten no help from billabook. AVOID, it's a scam. EDIT: Despite what they have written below, I NEVER received a refund for this. I actually had to go to my bank to dispute the charge. I had to then go book another accommodations last minute as they absolutely refused help. I was stuck at my hotel at 2 in the morning with two small children with no assistance and then it turns out it was never booked by billabook and they did not refund me. Truly avoid at all costs. This is a scam company. EDIT 2: Never made a booking for me, never gave me a refund.