BillabookReviews of billabook.com

Shame on me for getting excited about a deal here and not reading the reviews first. I booked and paid in full through Billabook. They provided me with a hotel reservation confirmation number, which gave me comfort at first. However, when I called the hotel ahead of time to make a simple request, they could not find my name in their system. I contacted Billabook (which is nearly impossible in real time since there is no phone number and no live chat — email only). They responded saying they had the confirmation and everything was fine. I called the hotel again. This time they located the confirmation number — but it was under a completely different name. Not mine. I emailed Billabook back three separate times with no response. When I arrived at the hotel, it was the same situation. No reservation under my name. The confirmation number I was given was not tied to me. Standing at a front desk with luggage after paying in full, and having no way to speak to a live human being, is not something any traveler should have to experience. The biggest issue here is not just the mistake — it’s the lack of real-time support. Email-only communication when you are actively checking in is simply not acceptable. I will not be using this service again. Travelers need reliability and accessible support, especially when something goes wrong.

Not only did they offer the best price, but when I informed them that the rate on Billabook had dropped, they honored the lower price. Excellent experience!

BillaBook is a company operating in Israel. How is it possible that you are engaged in hajj and umrah bookings? You have stated a price lower than that of competitors for high-end hotels during the peak month of the holy Ramadan. This raises concerns about potential scams; please exercise caution regarding this company.

Terrible experience and I wouldn’t trust them again. I arrived at the resort and the room that I had purchased through Billabook was not found. None of the confirmation numbers worked and the front desk had never heard of Billabook. They tried to make it seem legitimate with responsive customer service before the trip, but I flew across the country to find out that I had no reservation through them. They’ve since emailed me saying my payment was verified with 3D Secure and cannot be disputed. No apology for not having a room ready or questioning as to why I disputed the charge, which would be any company’s first step if they truly booked a room for me. If you’re thinking of using them, I would proceed with caution.

Scam - they falsely advertise lower prices to get you to book, but you will arrive and there will be no booking in your name. Support number leads to a dead-end agency that says you need to contact Billabook… even though this is the “support” number listed on their website. Company is unresponsive to emails. Stay away.

I booked 2 nights in Vienna and 2 nights in Salzburg for my first trip to Austria through Billabook, but it has been a nightmare. After making the payment, I never received a confirmation email. I tried contacting them via their website and email multiple times, but they completely ignored me. When I contacted the hotels directly, they told me there was NO reservation under my name. It is infuriating to see them still active on Google while they scam innocent travelers. My entire travel plan has been ruined and I feel cheated. Please, save your money and DO NOT book anything through Billabook. This is a total scam. 대한민국 여행자분들 필독하세요. 빌라북(Billabook) 절대 이용하지 마세요. 오스트리아 빈과 잘츠부르크 숙소를 예약했으나 결제 후 확정 메일도 오지 않고, 업체는 모든 연락을 무시하고 있습니다. 호텔에 직접 확인해 보니 예약 내역조차 없다고 합니다. 즐거워야 할 첫 여행 계획이 사기 피해로 인해 엉망이 되었습니다. 제발 저 같은 피해자가 더 이상 나오지 않기를 바랍니다.

Saw their booking option through Google, paid and received a charge on my bank. Thought it was suspicious when i went to find my confirmation number nothing loaded on their website. I call the hotel directly and give them my info and they tell me nothing is under my name. I reach out to them through email asking for a cancellation. I am still within my time frame of getting a full refund when asking, magically after they reply to me the cancel/manage button finally works, but it never worked for the past 3 days. They try to get 15 dollars out of me instead of getting a full refund.

I cancelled my holidays, free refund. Billabook was a little long (30days) but it is ok, they have done a completely refund. Serious service