BillabookReviews of billabook.com

Pas fiable J'ai effectué une réservation sur leur site, ils ont débité ma carte mais n'ont pas effectué la réservation puis ils m'ont envoyé un mail m'informant qu'ils avaient annulé ma réservation. J'ai donc demandé un remboursement par email et ils m'informent que ça peut prendre jusqu'à 2 semaines. Bref passez votre chemin ils ne sont absolument pas fiables. Reste à savoir si je vais vraiment récupérer mes sous...

I am writing this to warn other travelers. Billabook is refusing to provide a full refund for my booking (ID: 1332652) at Bedford Hotel Brussels, even though the hotel has officially waived all fees and authorized a 100% refund due to the war. Billabook is trying to illegally keep 30% of my money and has been ignoring my emails for over a week. This is unacceptable and unprofessional. I have already reported this to econsumer.gov.""WARNING: THEY HAVE DEACTIVATED THEIR EMAILS. All my emails to booking@ and support@ are bouncing. They are hiding from a legal refund for Booking 1332652. I have filed report 199716600 with econsumer.gov."CEO Amir Muallem and Billabook are ghosting customers. Refund for 1332652 is being stolen. Reported to authorities." Don’t book through this agency, if you asked them for refund they will block you, I asked for chargeback and I escalated this issue.

At first as I was a bit scarred reading all the negative comments, but this company delivered. I saved like 400£ on this amazing hotel in Agadir called Sofitel, we even got a free upgrade. The email reply was very fast like 12h, and I had no issues. Will book with them again for sure. I guess, just make sure everything is all booked and paid for in advance, don’t let it to last minute in case there are issues for this company to have time to adress them.

Necesito que mi reservación aparezca en el hotel Catalonia babaro en punta cana Porfabor e gastado mis ahorros para que mi madre conozca mi hijo y no tengo más ahorros para pagar un hotel y no tengo ninguna reservación en el hotel Porfabor mi nombre es Kelly Ruiz la reservación es para el 5 de abril asta el 9 .

The only reason this isn’t 1 star is because I did in fact get my room, however I could’ve easily not and do not reccomend booking here. First off, it took hours to get my booking confirmation and then confirmation given looks anything but legit. 2nd, I show up to the hotel and they could not find it for 10 minutes and eventually did but I think they may have just took my word for it - I got lucky. 3rd they said they had no internal record of it and when they tried to search through billabook their site was down and they couldn’t. 4th I emailed billabook and requested a confirmation email multiple times after not receiving it originally and haven’t heard back from anything TLDR I got lucky to work with a reasonable hotel, you may not. Look at all the other reviews - this is NOT worth the risk to save $20.

I would strongly advise others to be cautious. I booked a hotel in Paris through their platform, but when I became suspicious of their confirmation e-mail, I called the hotel to confirm my reservation, and the hotel had no record of my reservation. The confirmation I first received from Billabook was an internal booking number, which the hotel can not use to locate any reservation. Billabook reference 1854878. My bank has confirmed that the payment for this Paris booking was processed to a merchant in Tel Aviv, not France. Update 1 25.03: Got a response with fraudulent red flags and stalling tactics. Called the hotel, still no reservation. Update 2 25.03: Received an e-mail from Billabook with the supposedly official confirmation number. Called the hotel and number is not valid; still no reservation in my name. Update 3 25.03: Received from Billabook five automatically generated e-mails with the same invalid "confirmation number". Keep calling the hotel and number is still invalid, no reservations. Final update: My bank suggested that we cancel our credit card and file a chargeback, what we did. Afterwards I received a call from Billabook saying that they had booked the room and providing a reservation number. I called the hotel and it was confirmed. Altogether an extressful and time-consuming experience.

Easy booking and best prices

We booked a hotel in buenos aires which turned out to be a total disaster! Firstly, this portal has no hotline number; secondly, emails are only answered after days; and when it comes to the reimbursement of costs, you get no answer at all. DOWNRIGHT CRIMINALS! Update (after response of Billabook to the original review above): since their legal/public relations department is very responsive in regards to open criticism (by requesting further details to the booking), we kindly advise them to take a look in the claims and open issues of their support team ... Update2 (after 2 months of writing emails to their support team): still no satisfying answers and worst of all, no refund issued. THOSE ARE CRIMINALS (see other reviews)!!